Ona Kartso
Flagstaff
Summary
Offering friendly and professional demeanor. Adaptable to an array of obligations and responsibilities, able to complete expected tasks without constant oversight. Seeking an expansion of skills and experience while utilizing my exceptional customer service talents. Bringing a smile and an eagerness to learn into any work environment.
Overview
4
4
years of professional experience
Work History
Server/Bartender
That Place Projects
07.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Efficiently communicated with kitchen staff to ensure timely order fulfillment.
- Recommended menu items and wine pairings based on guest preferences, increasing customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints efficiently, contributing to positive dining experiences.
- Cultivated warm relationships with regular customers.
- Memorized signature cocktail recipes and crafted specialty drinks upon request.
Manager
The Chai Spot
06.2023 - 07.2024
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Remained available to team members and the business owners when offsite for optimal performance flow while unable to oversee every day responsibilities.
- Established performance metrics for team productivity, establishing continuous improvement within the business and its team members.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed and executed training procedures for onboarding team members.
- Interviewed applicants and found the best additions to our team based on personality, experience, and overall attitude.
- Analyzed customer feedback to identify areas for service improvement and product offerings.
Restaurant Hostess
The Haunted Group
03.2022 - 07.2023
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation systems, optimizing seating arrangements for efficiency.
- Coordinated with kitchen and waitstaff to maintain smooth flow of operations.
- Assisted in training new host staff on best practices and customer service standards.
- Monitored dining area for cleanliness and organization, upholding company standards.
Education
Bachelor of Arts - Anthropology
Northern Arizona University
Flagstaff, AZ05-2028
Arizona General Education Cirriculum -
Coconino Community College
Flagstaff12-2025
GED -
Coconino Community College
Flagstaff, AZ12-2023
Skills
- Strong work ethic, ability to self-delegate tasks
- Exceptional and friendly customer service with a positive attitude
- Effective communication both orally and in writing
- Organizational with physical inventory as well as verbally-assigned projects
- Quick learning capabilities, adaptable to almost any position
- Team collaboration and leading - contributing to a bigger picture
Timeline
Server/Bartender
That Place Projects
07.2024 - Current
Manager
The Chai Spot
06.2023 - 07.2024
Restaurant Hostess
The Haunted Group
03.2022 - 07.2023
Bachelor of Arts - Anthropology
Northern Arizona University
Arizona General Education Cirriculum -
Coconino Community College
GED -
Coconino Community College