Onoerhime Mafemi
Tucson
Summary
Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. The overall goal is to grow with a team while improving productivity.
Overview
10
10
years of professional experience
Work History
Lead Customer Service Representative
Circle K Convenience Store
12.2022 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
Event Coordinator
Femi Culture Llc
11.2021 - 03.2023
- Oversaw event logistics, venue scheduling and accommodations.
- Participated in pre-event meetings to review expectations and security measures.
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
- Managed content development for meeting and conference agendas.
Truck Driver
Seal Right Specialists
11.2020 - 01.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Truck Driver Laborer
CMR Construction
06.2021 - 11.2021
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Noted and recorded receipt of materials on drivers' paperwork.
Customer Service Associate
Speedway Gas Station
06.2020 - 12.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Explained benefits, features and recommendations to maximize client retention.
Customer Service Associate
7-eleven Convenience Store
08.2018 - 06.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Troubleshot shortages and overages to support quality control efforts.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Team Lead
Coworx Staffing
06.2015 - 11.2019
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Documented production levels and materials used to keep management informed.
- Conducted thorough quality checks to verify conformance to specifications.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Utilized coaching and leadership principles to enhance internal and external team dynamics.
Education
High School Diploma -
Eastpointe High School
Tucson, AZ05.2005
Skills
- Maintaining store/ equipment appearance Cleaning and sanitizing
- Adhering to DOT driving standards with clean driving record
- Understanding and implementing exceptional customer service with a smile
- Always on time with reliable transportation
- Team managing/ Team player
Contact
Tucson, AZ 85716
Education and Training
Tucson, AZ
Timeline
Lead Customer Service Representative
Circle K Convenience Store
12.2022 - Current
Event Coordinator
Femi Culture Llc
11.2021 - 03.2023
Truck Driver Laborer
CMR Construction
06.2021 - 11.2021
Truck Driver
Seal Right Specialists
11.2020 - 01.2022
Customer Service Associate
Speedway Gas Station
06.2020 - 12.2020
Customer Service Associate
7-eleven Convenience Store
08.2018 - 06.2020
Team Lead
Coworx Staffing
06.2015 - 11.2019
High School Diploma -
Eastpointe High School
Similar Profiles
Edgard W. Diaz RamosEdgard W. Diaz Ramos
Customer Service Representative at Circle K Convenience StoreCustomer Service Representative at Circle K Convenience Store
Amy NewsomAmy Newsom
Cashier at Circle K Convenience StoreCashier at Circle K Convenience Store
Christian DunnetChristian Dunnet
Customer Service/ Cashier at Circle K Convenience StoreCustomer Service/ Cashier at Circle K Convenience Store