Oralia Guadalupe Maynez
TTEC _ Assigned to Intuit
Phoenix
9
years of professional experience
Results-driven Customer Service Representative with expertise in time management and problem-solving. Experienced in retail environments, focusing on customer engagement and sales growth. Reliable and adaptable in responding to customer needs and market changes. Strong communicator and collaborator, contributing to team success and achieving sales objectives.
Work History
Sales Associate
10 Months- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Utilized CRM software to track customer interactions and sales progress effectively.
- Collaborated with team members to improve product knowledge and sales techniques.
- Built relationships with customers to encourage repeat business.
- Consulted with customers to best set them up properly within Intuit Quickbooks products and support.
- continue support for customers with Intuit Quickbooks Online issues and concerns
Transportation Specialist
1 Year 8 Months- Coordinated logistics operations to ensure timely delivery of packages across multiple regions.
- Analyzed transportation data to identify process inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to streamline supply chain processes and enhance service levels.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Worked with service providers to resolve issues and correct delays.
Advisor
10 Months- Cultivated client relationships, enhancing ongoing support and satisfaction.
- Provided resources to support customer in resolving troubleshooting issues
- Anticipated responses and prepared clear and articulate answers.
- Coordinated interdepartmental communication and collaboration to streamline business operations.
- Delivered workplace compliance training, promoting adherence to regulations and minimizing liability risks.
Strategist
8 Months- Managed a book of business with 300-400 companies to optimize operations and enhance performance
- Developed reporting and tagging solutions to support continuous improvement and spending within the Google Ads platform
- Providing resources and reporting to support companies reaching out to about 30-40 accounts a day having a goal of 2 companies implementing out of the 3-4 pitches required in a day's work, self-managing the book and appointments with the companies/agencies.
Verification Advocate
5 Months- Prioritized all underwriting of the vehicle buying process for the consumer
- Making outbound calls to request documentation or for clarification about applicant information
- Approved and rejected documentation according to state specific guidelines and company policies
- Contacted banks to verify applicant information and available funds with and without consumer to verify information and funds of applicant
- Received inbound calls and answered questions in regard to underwriting and transferred to correct department when necessary.
Sales Rep
1 Year 7 Months- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Answered customers' questions regarding products, prices and availability
- Emphasized product features based on analysis of customers' needs
- Wrote sales contracts for orders obtained and submitted orders for processing
- Cultivated positive customer relationships through consistent friendly and professional interactions
- Created new customer accounts by gathering necessary information and verifying documentation. accounts, established customer credit, and set up payment methods.
Customer Service/ Sales Rep
1 Year 2 Months- Handling customer questions regarding product information, shipping eta, pricing and promotions
- Taking new orders and handling existing orders
- Up selling when placing new orders and properly setting delivery expectations.
- Inbound and outbound calls
- Communicating with local stores, vendors, and carriers
Receptionist
6 Months- Inbound and Outbound calls
- Transferred calls and took messages for agents to ensure prompt communication
- Faxing and scanning documentation to companies and clients as needed
- Processed payments over the phone and in person, ensuring accurate transaction handling
- Maintaining the waiting area keeping it neat and organized.
Education
GED
Skills
Great Communication
Ability to Work Under Pressure
Integrity decision-making
Good
Time Management
Self-motivated Independent Worker
Conflict Resolution skills
Great Leadership
Team adaptability
Customer Relationship Management
Ability to Work Under Pressure
Complex issue resolution
Salesforce Microsoft Google Docs CCP AWS Kronos Empower Sales Agent Chilipiper
Timeline
Sales Associate
TTEC _ Assigned to Intuit
09.2025 - CurrentRead More
Transportation Specialist
Amazon
02.2024 - 10.2025Read More
Advisor
IntouchCX
04.2023 - 02.2024Read More
Strategist
Ttec Google Kickstart Scaled
08.2022 - 04.2023Read More
Verification Advocate
Carvana
12.2021 - 05.2022Read More
Sales Rep
CarMax Inc
11.2019 - 06.2021Read More
Customer Service/ Sales Rep
The Home Depot
07.2018 - 09.2019Read More
Receptionist
Best Buy Insurance
01.2018 - 07.2018Read More
Maricopa Community Colleges, Phoenix College
GED
Read More