Orkhan Habilov
Baku
Summary
I am a dedicated business enthusiast with six years of experience in the heavy industry machinery sector. My career journey has been marked by high performance and versatility, leading to four promotions within this period. My roles have spanned from sales to data analysis, showcasing my ability to excel in diverse and critical functions. Currently, I serve as the Customer Support Product Management Supervisor, where I leverage my skills to enhance customer satisfaction and product management strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Product Management Supervisor
Borusan CAT Azerbaijan
01.2024 - Current
- Lead and motivate a team of customer support professionals to deliver exceptional service.
- Act as the voice of the customer, driving product improvements based on feedback.
- Collaborate with product managers to align development with customer needs.
- Utilize data analysis to monitor performance and make informed decisions.
- Implement and optimize processes to enhance efficiency and customer experience.
- Work cross-functionally with sales, marketing, and engineering teams.
- Manage escalated customer issues, ensuring timely and effective resolutions.
- Track and improve team performance against KPIs and goals.
Interactive Management Supervisor
Borusan CAT Azerbaijan
05.2023 - 12.2023
- Conducted comprehensive sales and opportunity data analysis to drive business insights.
- Managed the sales funnel, ensuring efficient progression and conversion of leads.
- Cleansed and maintained CRM data to ensure accuracy and reliability.
- Integrated data between multiple systems to streamline operations and improve data accessibility.
- Launched new initiatives, such as implementing the company application among colleagues and customers.
- Developed and managed a proactive opportunity follow-up system to enhance sales effectiveness.
Interactive Management Specialist
Borusan CAT Azerbaijan
06.2021 - 05.2023
- Performed detailed sales and opportunity data analysis to uncover business insights.
- Managed the sales funnel to ensure the effective conversion of leads.
- Maintained and cleansed CRM data to guarantee accuracy and reliability.
- Integrated data across multiple systems to streamline operations and enhance data accessibility.
- Launched new initiatives, such as implementing the company application among colleagues and customers.
- Developed a proactive opportunity follow-up system to boost sales efficiency.
Aftermarket Sales Consultant (Parts & Service)
Borusan CAT Azerbaijan
12.2018 - 06.2021
- Focused on parts and service sales, driving revenue growth and customer satisfaction.
- Identified customer needs and provided tailored solutions to enhance their experience.
- Built and maintained strong relationships with clients to ensure repeat business.
- Analyzed market trends and competitor activities to develop effective sales strategies.
- Collaborated with internal teams to ensure seamless service delivery and customer support.
- Achieved and exceeded sales targets through proactive and strategic selling techniques.
Marketing Analyst Intern
SMart Expertise System S.R.L
04.2018 - 10.2018
- Conducted market research and data analysis to support strategic decision-making.
- Analyzed marketing campaigns to measure effectiveness and identify areas for improvement.
- Assisted in the development of marketing strategies based on data-driven insights.
- Prepared and presented reports on key metrics and performance indicators to senior management.
- Collaborated with cross-functional teams to implement marketing initiatives and track their impact.
- Utilized various analytics tools and platforms to gather and interpret data.
Distribution Sales Representative Intern
Europe - TM GmbH
05.2017 - 12.2017
- Presented company products in the Spanish and Italian markets, driving market penetration.
- Negotiated business deals, contributing to sales growth and market expansion.
- Led marketing activities and managed product distribution to enhance brand presence.
- Built long-term business networks with potential customers to maximize company profitability.
- Oversaw stock control and coordinated with logistics companies to ensure efficient operations.
Education
Caterpillar Sales Management Certificate Program -
Rutgers Business School
USA12.2024
Master of Science - E-Supply Chain Management
Barcelona Executive Business School
Barcelona, Spain11.2018
Master of Science - Business Administration
University of Rome "Tor Vergata"
Roma, Italy10.2016
Bachelor of Science - Linguistics
Azerbaijan Social Political University
Baku, Azerbaijan07.2012
Skills
- Goal-Oriented
- Employee Motivation
- Active Listening
- Detail-Oriented
- Continuous Improvement
- Problem-solving abilities
Affiliations
- Microsoft Office package, SAP, CRM, ERP
Languages
English
Advanced
C1
Turkish
Advanced
C1
Certification
SAP Business ByDesign - awarded by Sap University Alliances in Roma, Italy
Accomplishments
Torno Subito Grant - € 29000 (issued by European Union for the project developed for the Lazio Region (Roma) Small Medium Enterprises, 2017).
Laziodisu Scholarship - € 5200 (due to high academic performance during Master study, 2015).
Timeline
Customer Support Product Management Supervisor
Borusan CAT Azerbaijan
01.2024 - Current
Interactive Management Supervisor
Borusan CAT Azerbaijan
05.2023 - 12.2023
Interactive Management Specialist
Borusan CAT Azerbaijan
06.2021 - 05.2023
Aftermarket Sales Consultant (Parts & Service)
Borusan CAT Azerbaijan
12.2018 - 06.2021
Marketing Analyst Intern
SMart Expertise System S.R.L
04.2018 - 10.2018
Distribution Sales Representative Intern
Europe - TM GmbH
05.2017 - 12.2017
Caterpillar Sales Management Certificate Program -
Rutgers Business School
Master of Science - E-Supply Chain Management
Barcelona Executive Business School
Master of Science - Business Administration
University of Rome "Tor Vergata"
Bachelor of Science - Linguistics
Azerbaijan Social Political University
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