Orkhan Jafarli
Baku,BA
Summary
Dynamic Front Office Manager with a proven track record at Baku Marriott Boulevard, enhancing team performance and guest satisfaction through expert workflow optimization and exceptional customer support. Managed team of 48 persons 813 guest room property during highest revenue and occupancy year of 2024. All KPI targets had been reached with the exceptional results
Overview
13
13
years of professional experience
Work History
Front Office Manager
Baku Marriott Boulevard
Baku
01.2024 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Analyzed customer feedback data to identify areas of improvement.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
Guest Relations Manager
JW Marriott Absheron Baku
Baku
02.2012 - 01.2024
- Managed team of front desk agents, supervising personnel in issue resolution.
- Made and changed room assignments according to guest requirements.
- Advised management on any changes needed in order to enhance the guest experience.
- Promoted teamwork and quality service through daily communication and coordination with other departments.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
BBA - Corporate Management
Hospitality And Management University
Baku, Azerbaijan06-2013
Skills
- Oral and writing communication
- Policy and procedure modification
- Documentation and control
- Decision-making capacity
- Daily shift oversight
- Reservations assistance
- Exceptional customer support
- Staff training and development
- Team management
- Training and coaching
Accomplishments
- Manager of the 3rd Quarter, 2024
Languages
Azeri
First Language
Russian
Proficient (C2)
C2
English
Proficient (C2)
C2
Turkish
Proficient (C2)
C2
References
References available upon request.
Timeline
Front Office Manager
Baku Marriott Boulevard
01.2024 - Current
Guest Relations Manager
JW Marriott Absheron Baku
02.2012 - 01.2024
BBA - Corporate Management
Hospitality And Management University
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