Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Orkhan Jafarli

Baku,BA

Summary

Dynamic Front Office Manager with a proven track record at Baku Marriott Boulevard, enhancing team performance and guest satisfaction through expert workflow optimization and exceptional customer support. Managed team of 48 persons 813 guest room property during highest revenue and occupancy year of 2024. All KPI targets had been reached with the exceptional results

Overview

13
13
years of professional experience

Work History

Front Office Manager

Baku Marriott Boulevard
Baku
01.2024 - Current
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Analyzed customer feedback data to identify areas of improvement.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.

Guest Relations Manager

JW Marriott Absheron Baku
Baku
02.2012 - 01.2024
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Made and changed room assignments according to guest requirements.
  • Advised management on any changes needed in order to enhance the guest experience.
  • Promoted teamwork and quality service through daily communication and coordination with other departments.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

BBA - Corporate Management

Hospitality And Management University
Baku, Azerbaijan
06-2013

Skills

  • Oral and writing communication
  • Policy and procedure modification
  • Documentation and control
  • Decision-making capacity
  • Daily shift oversight
  • Reservations assistance
  • Exceptional customer support
  • Staff training and development
  • Team management
  • Training and coaching

Accomplishments

  • Manager of the 3rd Quarter, 2024

Languages

Azeri
First Language
Russian
Proficient (C2)
C2
English
Proficient (C2)
C2
Turkish
Proficient (C2)
C2

References

References available upon request.

Timeline

Front Office Manager

Baku Marriott Boulevard
01.2024 - Current

Guest Relations Manager

JW Marriott Absheron Baku
02.2012 - 01.2024

BBA - Corporate Management

Hospitality And Management University
Orkhan Jafarli