ORLANDO PETTY
Phoenix
Summary
Dynamic professional with a proven track record at Dish, adept in problem resolution and customer service expertise. Excelled in staff training and software diagnosis, significantly enhancing team support and efficiency. Leverages strong communication skills and technical acumen to drive project success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Dish
10.2024 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
INFINITE SENIOR ACTIVATION REP
Dish
08.2023 - Current
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Successfully managed multiple projects simultaneously while maintaining high standards of performance.
- Developed relationships with customers by providing prompt responses to requests and inquiries.
TEAM SUPPORT SPECIALIST
Consumer Cellular
12.2021 - 07.2023
- Provided guidance and assistance to team members regarding IT related queries.
- Identified root cause analysis of recurring problems by analyzing logs and other data sources.
- Provided first-line technical support to team members, troubleshooting software and hardware issues.
ELECTRONICS TEAM LEAD
Wal-Mart
06.2020 - 11.2021
- Motivating employees to achieve sales goals.
- Prioritizing tasks for my department.
- Greeting customers.
- Describing products for customers.
- Providing excellent customer service.
- Staying updated on new products for my department.
SHIFT MANAGER
Rallys
12.2019 - 11.2021
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Established and maintained positive and professional employee relationships.
LIFEGUARD
St. Louis's Department of Recreation
05.2019 - 12.2019
- Monitored pool to identify individuals in distress or other emergency situations.
- Enforced safety policies and rules to guests to prevent accidents.
INFORMATION TECHNOLOGY SPECIALIST (25B)
U.S. Army
09.2016 - 07.2017
- Performed system administration tasks such as user account management and security updates.
- Installed and configured hardware components such as routers, switches, firewalls.
- Troubleshot networking issues related to connectivity, latency, bandwidth utilization, and packet loss.
- Implemented best practices in data backup procedures to ensure data integrity during disasters.
Education
Bachelor of Science (B.S.) - Computer Engineering
Kansas State University
Skills
- Problem Resolution
- Staff Training
- Team Support
- Software Diagnosis
- Customer Service Expertise
Timeline
Quality Assurance Analyst
Dish
10.2024 - Current
INFINITE SENIOR ACTIVATION REP
Dish
08.2023 - Current
TEAM SUPPORT SPECIALIST
Consumer Cellular
12.2021 - 07.2023
ELECTRONICS TEAM LEAD
Wal-Mart
06.2020 - 11.2021
SHIFT MANAGER
Rallys
12.2019 - 11.2021
LIFEGUARD
St. Louis's Department of Recreation
05.2019 - 12.2019
INFORMATION TECHNOLOGY SPECIALIST (25B)
U.S. Army
09.2016 - 07.2017
Bachelor of Science (B.S.) - Computer Engineering
Kansas State University
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