Hi, I’m
Orxan Atakişiyev
Baku,BA
Summary
Dynamic front office professional with extensive experience in managing guest experiences and coordinating room bookings efficiently. Recognized for excellent communication and problem-solving skills, contributing to streamlined operations and enhanced customer satisfaction.
Overview
11
years of professional experience
2015
years of post-secondary education
1
Certification
Work History
Supreme Hotel BakuBaku
Receptionist
02.2023 - 07.2025
Job overview
- Greeted guests warmly and managed check-in and check-out procedures.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated room bookings using hotel reservation systems efficiently.
- Assisted in managing guest accounts and processing payments accurately.
- Communicated with housekeeping to ensure timely room readiness for guests.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Askar HotelSaint Petersburg
Assistant Front Office Manager
03.2019 - 08.2020
Job overview
- Managed daily front office operations and ensured smooth guest experiences.
- Supervised front desk staff and coordinated shift schedules effectively.
- Assisted in training new employees on hotel policies and procedures.
Orbit Hotel Saint Petersburg
Front Office Agent
09.2017 - 08.2018
Job overview
- Greeted guests warmly and ensured smooth check-in experiences.
- Managed room assignments and coordinated with housekeeping staff effectively.
- Answered phone inquiries and provided information about hotel services.
MSN TourBaku
Sales Assistant
10.2016 - 05.2017
Job overview
- Assisted customers with inquiries and provided product information.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained organized displays to enhance product visibility and appeal.
Baku City HotelBaku
Bell Boy
04.2014 - 05.2015
Job overview
- Assisted guests with luggage and provided a warm welcome at Baku City Hotel.
Education
Azerbaijan State Economic University Baku
Bachelor of Science from Tourism And Hotel Management
09.2011 - 05.2015
Ganja Private Turkish High School Ganja
Skills
- Hotel reservation systems
- Guest account management
- Payment processing
- Shift scheduling
- Front office operations
- Excellent communication
- Multitasking under pressure
- Problem solving
- Time management
Languages
Azerbaijan
First Language
English
Upper Intermediate (B2)
B2
Russian
Intermediate (B1)
B1
Turkish
Proficient (C2)
C2
Certification
Azerbaijan Hotel Association Specialized Hospitality Training about Front Office
Timeline
Receptionist
Supreme Hotel Baku
02.2023 - 07.2025
Assistant Front Office Manager
Askar Hotel
03.2019 - 08.2020
Front Office Agent
Orbit Hotel
09.2017 - 08.2018
Sales Assistant
MSN Tour
10.2016 - 05.2017
Bell Boy
Baku City Hotel
04.2014 - 05.2015
Azerbaijan State Economic University
Bachelor of Science from Tourism And Hotel Management
09.2011 - 05.2015
Ganja Private Turkish High School
05.2011