Orxan Mustafayev
Baku,AZ
Summary
Dynamic professional with extensive experience in managing cross-functional teams to implement transformation strategies. Known for strong analytical skills and a commitment to optimizing business processes, resulting in measurable improvements in performance and customer experience.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Transformation Manager / Digital Product Manager
Pasha Life İnsurance
Baku, Az
01.2022 - Current
- Led cross-functional teams to implement strategic transformation initiatives.
- Developed and streamlined processes to enhance operational efficiency.
- Analyzed market trends to inform transformation strategies and initiatives.
- Facilitated workshops to gather stakeholder feedback on proposed changes.
- Evaluated project outcomes to ensure alignment with business objectives.
- Collaborated with leadership to define vision and goals for transformation efforts.
- Communicated project status updates regularly to stakeholders at all levels of the organization.
- Facilitated workshops with cross-functional teams to define scope of projects and develop implementation plans.
- Analyzed current processes, procedures, and systems to identify areas of improvement.
- Conducted stakeholder interviews to understand business needs and objectives.
- Managed the development of project deliverables within established time frames and budgets.
- Analyzed business processes to identify areas for improvement and reengineering.
- Collaborated with stakeholders to align transformation goals with corporate strategy.
- Managed project timelines and resources for effective delivery of transformation projects.
- Developed and implemented transformation strategies to improve organizational efficiency and effectiveness.
- Recommended innovative solutions based on best practices in order to streamline operations and reduce costs while maintaining a high level of customer service.
- Managed effective resource allocation to adhere to service level agreements and minimize company costs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed customer feedback to enhance service delivery and client satisfaction.
- Led cross-functional teams to implement process improvements in insurance operations.
- Collaborated with IT teams to integrate new software solutions for efficiency.
- Oversaw user testing sessions to gather feedback on digital products.
- Developed user stories and acceptance criteria for product enhancements.
- Collaborated with cross-functional teams to define product requirements and features.
- Managed digital product lifecycle from conception to launch at Pasha Life Insurance.
- Engaged with stakeholders to prioritize product backlog based on business needs.
- Performed A and B testing experiments on various aspects of digital products such as user interfaces, content formats.
- Managed a team of engineers, designers, and other stakeholders for the successful delivery of digital products.
- Assisted customers in troubleshooting issues related to digital products or services offered by the organization.
- Monitored KPIs such as conversion rates, user engagement metrics, usage patterns to measure success of digital products.
Business Analyst
PASHA Life İnsurance
Baku, Az
11.2020 - 01.2022
- Collaborated with teams to gather and document requirements.
- Analyzed business processes to identify improvement opportunities.
- Conducted stakeholder interviews to understand business needs.
- Evaluated existing systems and recommended enhancements or changes.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Identified gaps between current state and desired future state operations.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Translated user needs into actionable items that could be addressed by IT teams.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Created, analyzed, and validated detailed functional specifications.
- Identified opportunities for cost savings through process automation initiatives.
Business Process Management Specialist
PASHA Life İnsurance
Baku, Az
05.2019 - 11.2020
- Analyzed operational processes to enhance efficiency across departments.
- Developed training materials for new staff on company policies and procedures.
- Coordinated team meetings to discuss project updates and address challenges.
- Assisted in the implementation of new software systems for project management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Corporate Sales Division Specialist
PASHA Life İnsurance
Baku, AZ
05.2016 - 05.2019
- Conducted market research to identify potential customers and sales opportunities.
- Collaborated with team members to create tailored sales presentations and proposals.
- Analyzed competitor products to adjust sales strategies effectively.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed relationships with customers by providing excellent customer service.
- Negotiated contracts with customers to secure sales deals.
- Identified opportunities for cross-selling additional products and services.
Bank Sales Specialist
PASHA Life İnsurance
Baku, AZ
05.2014 - 05.2016
- Consulted with clients to assess insurance needs and recommend suitable policies.
- Educated clients on policy features, benefits, and coverage options available.
- Collaborated with underwriting team to evaluate risk factors for applications.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Resolved customer complaints in a timely manner.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Tracked competitor activities, products, services, and prices.
- Identified opportunities for cross-selling products or services within existing accounts.
Education
Bachelor of Science -
H. A. Georgian Azerbaijan University
Tbilisi, GE 09.2008 - 08.2012
Skills
- Process improvement
- Strategic planning
- Project management
- Stakeholder engagement
- Change management
- Cross-functional collaboration
- Business process optimization
- Customer experience enhancement
- Team leadership
- Problem solving
- Innovation management
- Digital transformation
- Customer focus
- Work Planning and Prioritization
- Problem-solving abilities
- Revenue growth
- Customer relationship management
- Team development
Languages
Azerbaijan
First Language
English
Intermediate (B1)
B1
Russian
Advanced (C1)
C1
Certification
- Professional Scrum Master 2
Timeline
Transformation Manager / Digital Product Manager
Pasha Life İnsurance
01.2022 - Current
Business Analyst
PASHA Life İnsurance
11.2020 - 01.2022
Business Process Management Specialist
PASHA Life İnsurance
05.2019 - 11.2020
Corporate Sales Division Specialist
PASHA Life İnsurance
05.2016 - 05.2019
Bank Sales Specialist
PASHA Life İnsurance
05.2014 - 05.2016
Bachelor of Science -
H. A. Georgian Azerbaijan University
09.2008 - 08.2012