Oscar Armenta

Glendale

Summary

Dynamic Front Office Coordinator with proven expertise at Center For Dermatology and Plastic Surgery, enhancing patient satisfaction through effective scheduling and communication. Bilingual in English and Spanish, I excel in customer service and office organization, leveraging tech proficiency to streamline operations and improve billing accuracy. Committed to fostering a welcoming environment.

Overview

years of professional experience

Work History

Front Office Coordinator / Float

Center For Dermatology and Plastic Surgery

Glendale, AZ

01.2025 - Current

Was available daily, on short notices for offices who required help due to short front office staff / call outs.
Coordinated patient scheduling to optimize appointment flow and minimize wait times.
Streamlined communication between medical staff and patients to enhance service delivery.
Organized patient billing processes, resolving discrepancies to ensure timely payments.
Collaborated with healthcare providers to schedule follow-up appointments and manage referrals effectively.
Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.

Front Office Coordinator

Advanced Spine and Pain

Phoenix, AZ

06.2021 - 12.2024

Managed front desk operations in a busy healthcare facility, ensuring a welcoming environment for patients and visitors while handling scheduling, check-ins, and inquiries efficiently.
Coordinated communication between medical staff and patients, enhancing service delivery and patient satisfaction.
Implemented electronic health record systems to improve data accuracy and streamline documentation processes.
Trained new front office staff on operational procedures, contributing to team efficiency and performance consistency.

Education

No Degree - Cyber Security

University of Phoenix

Tempe, AZ

High School Diploma -

Copper Canyon High School