Oscar F. Granados Gutierrez
Phoenix
Summary
Seeking a position as a (Bilingual) Customer Service Representative where I can leverage my skills to provide exceptional service, while continuing to expand my knowledge and grow professionally.
Overview
7
7
years of professional experience
Work History
Mechanical Technician
Independent Contractor-Various Projects
05.2024 - Current
- Manage multiple clients simultaneously by efficiently balancing schedules, prioritizing tasks, and ensuring timely completion of repairs to meet customer demands and expectations.
- Respond promptly to client emails and inquiries, providing clear and professional communication to ensure swift resolution of issues.
- Maintain a flexible work schedule, adapting to client needs and urgent repair requests, including after-hours and weekend availability.
- Deliver exceptional customer service by offering personalized recommendations, addressing concerns, and going above and beyond to ensure satisfaction, which contributed to building a loyal client base and driving repeat business.
- Utilize strong analytical and problem-solving skills to accurately diagnose complex mechanical issues, employing attention to detail and a methodical approach to identify and resolve problems efficiently and effectively, ensuring high-quality repairs.
Industrial Maintenance
OldCastle, Inc.
02.2021 - 05.2024
- Skilled in operating a wide range of machinery and technical equipment, ensuring optimal performance and safety.
- Installed and calibrated new production equipment by carefully following manufacturer specifications, ensuring seamless integration into existing systems, and providing training to team members on proper usage to enhance productivity.
- Prepared and submitted detailed maintenance reports, documenting the status of equipment, any repairs made, and scheduled maintenance tasks, providing management with clear insights into equipment performance and potential issues to plan for future improvements.
- Conducted routine maintenance and safety checks on production equipment, identifying wear and tear, and performing preventative maintenance to reduce the risk of accidents and equipment failure.
- Troubleshot and resolved mechanical problems, utilizing diagnostic tools and expertise to identify root causes of malfunctions and applying effective solutions, thereby reducing production downtime and maintaining a smooth workflow.
- Serviced and maintained various types of equipment, including motors, conveyor systems, transmission systems, and other production-related machinery.
Virtual Experience Advocate
Hulu
09.2019 - 03.2020
- Consistently maintained high customer satisfaction by delivering prompt, professional, and empathetic service, addressing customer concerns, and ensuring positive resolutions to enhance customer loyalty.
- Efficiently managed multiple tasks simultaneously by navigating between multiple systems and monitors to provide seamless support, ensuring quick response times and minimizing customer wait time.
- Responded to calls and live chat inquiries in a timely, professional manner, ensuring clear communication, accurate information, and prompt issue resolution, resulting in enhanced customer experiences.
- Provided step-by-step guidance to Hulu customers in resolving technical issues, troubleshooting problems, and offering solutions, ensuring customers were able to enjoy uninterrupted service.
- Focused on promoting digital-first solutions, encouraging customers to utilize online resources and self-service options, optimizing efficiency, and streamlining support processes.
Assistant Store Manager
GUESS Inc.
12.2018 - 07.2019
- Enforced Loss Prevention (LP) procedures to ensure a secure and compliant store environment, while also managing and overseeing the store's rewards points program to enhance customer engagement and retention.
- Developed and mentored associates, providing coaching and guidance to enhance their skills, improve performance, and foster a collaborative team environment.
- Updated and refreshed store displays to maintain an appealing and organized shopping experience, ensuring products were presented in alignment with current trends and promotional strategies.
- Consistently achieved individual sales goals on a weekly basis, demonstrating a strong commitment to personal and team success through proactive customer service and product knowledge.
- Curated and assembled monthly merchandise collections, collaborating with the team to select and display products that aligned with current trends and seasonal demands, driving sales and enhancing the customer shopping experience.
Senior Client Services Rep
Forever 21
06.2018 - 12.2018
- Deliver world-class client service, handling escalated issues with professionalism and care.
- Apply problem-solving skills to effectively troubleshoot and resolve client concerns.
- Maintain high performance standards, consistently meeting or exceeding key metric goals.
- Drive sales to achieve daily and weekly targets.
- Train cashiers on promoting the store’s credit card program to increase customer sign-ups.
- Lead and manage large groups in a high-volume, fast-paced environment.
Education
High School Diploma -
Alhambra High School
Phoenix, AZSkills
- Bilingual (Spanish)
- Client relations
- Appointment scheduling
- Time management
- Active listening
- Google Suite
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Mechanical Technician
Independent Contractor-Various Projects
05.2024 - Current
Industrial Maintenance
OldCastle, Inc.
02.2021 - 05.2024
Virtual Experience Advocate
Hulu
09.2019 - 03.2020
Assistant Store Manager
GUESS Inc.
12.2018 - 07.2019
Senior Client Services Rep
Forever 21
06.2018 - 12.2018
High School Diploma -
Alhambra High School
Similar Profiles
Michelle BacsikMichelle Bacsik
Brand Ambassador at Independent Contractor-Various ProjectsBrand Ambassador at Independent Contractor-Various Projects
Hope WalkerHope Walker
Residential Construction Labourer at Independent Contractor-Various ProjectsResidential Construction Labourer at Independent Contractor-Various Projects
Richard PannellRichard Pannell
Grounds / Maintenance Worker at Independent Contractor-Various ProjectsGrounds / Maintenance Worker at Independent Contractor-Various Projects