Oscar Hernandez
Queen Creek
Summary
Results-driven Parts Sales Manager specializing in inventory management and customer service excellence. Demonstrated success in training teams and optimizing operations to improve product availability and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Parts Sales Manager
AutoZone
Gilbert
06.2018 - Current
- Managed inventory levels and ensured efficient stock replenishment for product availability.
- Trained and mentored new team members on sales techniques and customer service standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Assisted buyers in selecting appropriate products based on their needs.
- Conducted complimentary battery checks, testing and wiper installations.
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Performed regular price checks to ensure competitive rates were maintained.
- Resolved customer complaints promptly and efficiently.
- Tracked orders through the supply chain process from purchase order placement until delivery at the store level.
- Managed returns of defective or incorrect items according to company policy.
- Assisted customers with product selection decisions based on their individual needs.
- Received, examined and reshelved returned parts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
High School Diploma -
Poston Butte High School
San Tan Valley, AZ05-2013
Skills
- Inventory management
- Supply chain tracking
- Customer service
- Product knowledge
- Price analysis
- Parts ordering
- Inventory restocking
- Returns processing
- Staff training
- Sanitation practices
- Proper chemical handling
- Basic maintenance
- Safe cleaning with chemicals
- Chemical handling
- Window washing proficiency
- Waste management
- Restroom upkeep
- Restroom sanitation
- Sanitization procedures
- Sweeping and mopping
- Disinfection practices
- Basic repairs
Languages
Spanish
Limited
References
References available upon request.
Timeline
Parts Sales Manager
AutoZone
06.2018 - Current
High School Diploma -
Poston Butte High School