Oscar Mondragon
Maricopa
Summary
Dependable professional with experience in fast-paced environments, excelling in both hands-on and office roles. Strong skills in Microsoft Office applications and multitasking while maintaining organization and accuracy. Effective communicator and collaborator, capable of working independently and as part of a team. Committed to continuous improvement, time management, and delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
SSD Warehouse Associate
Amazon.com Services LLC
Irvine
04.2024 - Current
- Announced daily reminders to drivers to return delivery carts, improving cart return rate from 30% to 95% by 5:30 PM over 4 months.
- Trained associates in Induct and Problem Solve, enhancing shift efficiency and ensuring cross-trained coverage.
- Learned and mastered all paths in the Sortation Department and the Dock like TDR, allowing assignment to any role, including critical tasks.
- Promoted to Process Guide in Sortation; trained Area Managers and Process Assistants in both standard and critical Sortation roles.
- Assisted AMs and PAs in maintaining above-average TPH performance across shifts.
- Developed leadership skills while supporting operations and shift planning, preparing for PA readiness.
- Served as a Learning Ambassador, training new hires and coaching team members on safety and performance.
- Collaborated with multiple AMs and PAs, adapting to various leadership styles to drive shift success.
DHL Delivery Driver
DHL Group
Los Angeles
01.2022 - 11.2023
- Delivered an average of 100+ packages daily to residential and commercial locations while meeting strict time windows.
- Maintained 100% on-time delivery rate for consecutive months while minimizing package handling errors.
- Demonstrated strong time management and route optimization skills to complete deliveries ahead of schedule.
- Ensured safe and efficient operation of delivery vehicles across diverse routes and weather conditions.
- Provided excellent customer service, handling delivery issues, signatures, and special instructions professionally.
- Followed all DOT regulations, company safety policies, and local traffic laws to ensure compliance.
- Trained new drivers on route navigation, scanning procedures, and safety practices to enhance team effectiveness.
Automotive Technician
Clavitos Auto Service
Long Beach
02.2020 - 03.2023
- Diagnosed and repaired a wide range of vehicle systems including engine, transmission, brakes, suspension, and electrical components.
- Utilized diagnostic tools and software to identify vehicle issues swiftly, enhancing troubleshooting accuracy.
- Completed complex mechanical repairs including engine rebuilds, timing belt replacements, and transmission services.
- Performed routine maintenance services such as oil changes, tire rotations, fluid checks, and brake inspections to manufacturer specifications.
- Ensured all repairs met safety standards and passed state inspection requirements.
- Maintained detailed service records, parts inventory, and labor time to ensure precise customer billing and efficient warranty tracking.
- Explained repair needs, timelines, and maintenance recommendations to service advisors and customers, fostering clear communication and trust.
- Kept shop area clean, organized, and compliant with OSHA safety regulations and environmental guidelines.
- Participated in ongoing training to stay current with new vehicle technologies and repair procedures.
Tree Trimmer/Pruner
Johnny's Tree Services
Long Beach
01.2020 - 09.2021
- Trimmed, pruned, and removed trees, shrubs, and branches to improve tree health, safety, and appearance.
- Operated chainsaws, pole saws, hand pruners, and other tree trimming equipment safely and effectively.
- Climbed trees using ropes, harnesses, and climbing gear to access high branches and perform precise cuts.
- Removed dead, diseased, or hazardous limbs, enhancing property safety and promoting tree longevity.
- Assessed tree structures and growth patterns to determine appropriate trimming techniques.
- Disposed of debris, branches, and logs efficiently using chippers and trucks, ensuring a clean worksite.
- Coordinated with team members and supervisors to optimize job completion and adhere to project timelines.
Skills
Warehouse Experience
Inventory Management
RF Scanner
Materials Handling
Microsoft Office (Outlook, Excel, Word)
Microsoft Excel
Microsoft Word
Microsoft Outlook
SharePoint
Microsoft Powerpoint
Customer Service
Problem Solving/Resolution
Time Management
Communications
bilingual
Languages
- English
- Spanish
Timeline
SSD Warehouse Associate
Amazon.com Services LLC
04.2024 - Current
DHL Delivery Driver
DHL Group
01.2022 - 11.2023
Automotive Technician
Clavitos Auto Service
02.2020 - 03.2023
Tree Trimmer/Pruner
Johnny's Tree Services
01.2020 - 09.2021