Oscar Morales-Valles
Phoenix
Summary
Dynamic Service Foreman with a proven track record at Exclusive Automotive Diagnostics, enhancing efficiency through process improvements and transparent client communication. Skilled in tool management and relationship building, I excel in problem-solving and leadership, driving customer satisfaction and loyalty while implementing effective preventive maintenance programs.
Professional foreman with strong leadership and problem-solving skills. Adept at managing teams, ensuring safety, and delivering quality results. Skilled in equipment maintenance, work scheduling, and project oversight. Reliable and adaptable, with focus on achieving goals through effective collaboration.
Overview
18
18
years of professional experience
Work History
Service Foreman
Exclusive Automotive Diagnostics
06.2022 - Current
- Led continuous improvement initiatives within the service department, identifying opportunities for process enhancements that increased overall efficiency.
- Enhanced client trust by implementing transparent invoicing policies detailing labor charges and parts costs accurately.
- Reduced equipment downtime with proactive preventive maintenance programs and routine inspections.
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Conducted performance evaluations for team members, identifying areas for improvement and providing constructive feedback on their work.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
Owner
H P Son's Mobile Diesel Repair LLC
06.2018 - 06.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Performed Mobile service repairs
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Maintenance Manager/ Lead Technician
RWC Idealease
12.2011 - 06.2018
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
Automotive Technician
Arrowhead Mercedes Benz
01.2008 - 12.2011
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
Associate of Science - Automotive And Diesel Technoligy
Universal Technical Institute
Phoenix, AZ02-2007
High School Diploma -
Alhambra High School
Phoenix, AZ05-2005
Skills
- Tool management
- Task delegation
- Scheduling coordination
- Estimating costs
- Work order processing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Leadership skills
- Multitasking
- Relationship building
- Self motivation
- Bilingual (English/ Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Foreman
Exclusive Automotive Diagnostics
06.2022 - Current
Owner
H P Son's Mobile Diesel Repair LLC
06.2018 - 06.2022
Maintenance Manager/ Lead Technician
RWC Idealease
12.2011 - 06.2018
Automotive Technician
Arrowhead Mercedes Benz
01.2008 - 12.2011
Associate of Science - Automotive And Diesel Technoligy
Universal Technical Institute
High School Diploma -
Alhambra High School
Similar Profiles
Mahin AhnafMahin Ahnaf
Sneaker Reselling/Car Mechanic Training at Exclusive Sneaker ~Sewanhaka Automotive ProgramSneaker Reselling/Car Mechanic Training at Exclusive Sneaker ~Sewanhaka Automotive Program
Mitică Bogdan-AlexandruMitică Bogdan-Alexandru
Self-Employed Technical Analyst - Automotive at Independent Automotive DiagnosticsSelf-Employed Technical Analyst - Automotive at Independent Automotive Diagnostics
Lori KrallLori Krall
Service Advisor at Lawrence Automotive DiagnosticsService Advisor at Lawrence Automotive Diagnostics
Erik BraunErik Braun
Enterprise Account Manager at Super MicroEnterprise Account Manager at Super Micro
REBECCA REYESREBECCA REYES
PHLEBOTOMY TECHNICIAN at Sonora Quest LaboratoriesPHLEBOTOMY TECHNICIAN at Sonora Quest Laboratories