OSCAR PARADA
Phoenix,Az
Summary
Skilled Concrete Laborer with years of experience pouring, spreading and smoothing concrete. Detailed worker applies waterproofing and sealant to preserve concrete molds. Physically fit worker comfortably performs strenuous tasks and stays productive over long hours. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Circle K
02.2025 - 08.2025
- Resolved customer inquiries using CRM software, ensuring high levels of satisfaction and retention.
- Collaborated with team members to streamline communication processes, enhancing operational efficiency.
- Trained new hires on customer service protocols and best practices to maintain service standards.
- Analyzed feedback data to identify trends, implementing changes that improved service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Maintenance Technician
Mark Taylor and Associates
08.2024 - 12.2024
- Conducted routine inspections to identify maintenance needs and ensure equipment functionality.
- Repaired and maintained HVAC systems, plumbing, and electrical components efficiently.
- Collaborated with team members to prioritize tasks and optimize maintenance schedules.
- Implemented preventive maintenance programs to reduce downtime and improve equipment lifespan.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
Form Setter
DBM Contracting LLC
04.2023 - 07.2024
- Directed traffic near construction sites to ensure safety of workers and the public during operations.
- Maintained tools and equipment used on site to ensure they were in good working order.
- Prepared reports on daily progress of construction projects for supervisors to review.
- Operated heavy machinery, including forklifts and bobcats, for site preparation and material transport.
- Measured distances using tape measures and levels to ensure accuracy in building projects.
- Interpreted blueprints and plans to determine project specifications and material requirements.
- Collaborated with team members to resolve issues encountered during construction processes efficiently.
- Mixed, poured, and spread concrete for foundations, driveways, and sidewalks under supervision.
- Built concrete forms and directed pouring to comply with site requirements.
Electrician
BPG Designs
05.2022 - 04.2023
- Evaluated complex electrical systems to check maintenance, design and performance.
- Installed and repaired technically specific electrical systems and electronic components for commercial, residential and industrial buildings.
- Provided on-the-job training (OJT) for new recruits and interns.
- Worked with contractors, clients and support workers to consistently complete projects, meeting schedule and budget demands.
- Diagnosed and repaired problems with equipment and related electrical components.
- Interpreted drawings, schematics and work specifications.
- Read blueprints and technical documentation to correctly install and repair electrical systems.
- Ensured all work complied with national safety codes and standards.
Cement Finisher
Copperhead Contracting
11.2018 - 02.2020
- Adapted mixing formulas based on weather conditions to optimize setting times and final strength.
- Implemented decorative techniques such as stamping or staining for customized finishes on visible surfaces.
- Managed supply inventory for masonry materials, tools, and equipment necessary for ongoing projects.
- Maintained cleanliness and organization at job sites, ensuring safety standards were met.
Skills
- CEMENT MIXING
- POWER TOOL OPERATION
- PROJECT ESTIMATION
- HEAVY EQUIPMENT OPERATION
- CONSTRUCTION SAFETY
- SURFACE REPAIR
- FORKLIFT CERTIFICATION
- PERSONAL PROTECTIVE EQUIPMENT
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Circle K
02.2025 - 08.2025
Maintenance Technician
Mark Taylor and Associates
08.2024 - 12.2024
Form Setter
DBM Contracting LLC
04.2023 - 07.2024
Electrician
BPG Designs
05.2022 - 04.2023
Cement Finisher
Copperhead Contracting
11.2018 - 02.2020