Oshayana Dent
Scottsdale
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Team lead
Camp bow wow
Scottsdale
11.2024 - Current
- Trained new staff in relevant processes
- Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing on certain breeds of dogs.
- Monitored dog interactions to ensure safety of both animals and humans.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Resolved customer complaints in a timely manner while maintaining high standards of service delivery.
- Maintained professional working relationships with co-workers by communicating effectively.
- Developed strong relationships with clients through excellent customer service skills.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Responded to emergency situations according to protocol to ensure animal welfare.
- Cared for pets during owners' absences.
- Administered meals and medications according to owner instructions and schedule.
- Monitored dogs for signs of illness or distress and reported concerns to management promptly.
- Enforced daycare policies and procedures to uphold operational standards.
- Supervised playtime to ensure a safe and fun environment for all dogs.
- Led outdoor walks and exercise sessions to promote physical health.
- Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
Team Lead
Octane Raceway
Scottsdale
02.2022 - 11.2023
- Summer camp
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Assisted with customer requests and answered questions to improve satisfaction
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Veterinary Assistant/Receptionist
Indian School Animal Hospital
Scottsdale
08.2020 - 01.2021
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Dispensed medications orally or topically as directed by veterinarian.
- Educated clients on proper animal health care routines.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Provided emotional support to pet owners during difficult times.
- Responded promptly to emergency calls after hours.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Ordered medication refills when needed.
- Cleaned and sterilized exam rooms between appointments.
- Ensured that cages were kept clean at all times.
- Recorded patient food and water intake and output levels on a daily basis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Documented and tracked treatment activities.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted veterinarians in examining animals.
Stock Associate
Big Lots
Scottsdale
01.2019 - 08.2020
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Managed online orders accurately by picking requested items from shelves within specified time frame.
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Cleaned work area periodically including sweeping floors and dusting shelves.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
- Processed customer purchases at checkout counter using cash register or point-of-sale system.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Set up attractive visual displays in windows and on the sales floor.
- Checked expiration dates on merchandise regularly and removed out-dated products from shelves immediately.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Assisted customers in locating products throughout the store.
Education
Saguaro High School
Scottsdale, AzSkills
- Inventory management
- Customer service
- Team leadership
- Emergency response
- Time management
- Special needs experience
- Child supervision
- Pet care
Timeline
Team lead
Camp bow wow
11.2024 - Current
Team Lead
Octane Raceway
02.2022 - 11.2023
Veterinary Assistant/Receptionist
Indian School Animal Hospital
08.2020 - 01.2021
Stock Associate
Big Lots
01.2019 - 08.2020
Saguaro High School