Osmar Guzman
Gilbert
Summary
Dynamic Operational Manager with a proven track record at Staples, enhancing team productivity and customer satisfaction through strategic communication and quality control. Skilled in problem-solving and team leadership, I successfully implemented change initiatives and fostered strong employee relations, driving performance and engagement in fast-paced environments. Bilingual in Spanish and English.
Overview
7
7
years of professional experience
Work History
Operational Manager
Staples
04.2023 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
Sales Manager
JOANN Fabrics and Crafts
05.2021 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Tech Manager
OfficeMax
04.2018 - 05.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplishing Sales on electronic devices, fixing computers hardwares and softwares.
Education
Associates In Applied Sciences - Video Game Production
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05.2025
Skills
- Customer service
- Operations management
- Decision-making
- Team leadership
- Inventory management
- Staff management
- Strategic planning
- Problem-solving
- Employee relations and conflict resolution
- Bilingual (Spanish, English, Learning Japanese)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operational Manager
Staples
04.2023 - Current
Sales Manager
JOANN Fabrics and Crafts
05.2021 - 03.2022
Tech Manager
OfficeMax
04.2018 - 05.2020
Associates In Applied Sciences - Video Game Production
Maricopa Community Colleges, Mesa Community College
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