Osmari Castillo Martinez
Phoenix
Summary
Energetic Shift Lead ready to give the customer satisfaction. I want to increase sales for Five Below Inc. stores. Provides knowledgeable , friendly communication with customers. Dedicated to driving conversions via amiable interactions and seeking help when needed for the job to be done right. Have good communication skills with all of my peers wether customers or employers. I am respectable with my coworkers and my supervisors.
Overview
3
3
years of professional experience
Work History
Support Lead
Five Below
05.2022 - Current
- Pick and Bag customer online orders.
- Had great communication with co workers.
- Fixed register machines when they would break down.
- Handled money at the end of the night.
- Reorganize parts of the store.
- Priced items
Support Lead
Five Below
07.2021 - 03.2022
- Completed daily data entry for the day
- Maintained records
- Helped customers
- Engages with everyone
- Help customers with concerns
- Answered the telephone for customer service
- Made sure the store was clean before closing
- Did the closing procedures for the night
- Did the opening procedures in the morning.
- Handled the cash at the time of closing
Sales Associate
Five Below
02.2021 - 07.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Assisted teammates with sales processing tasks to meet daily sales goals.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
Seasonal Sales Associate
Five Below Inc
11.2020 - 01.2021
- Listened to customer needs to identify and recommend selections
- Helped on the front in the cashiers if they needed assistance with removing an item, scanning their items or doing returns
- Be around the store and making sure that everything looked neat and nice
- Help customers when they need help finding a certain item or see if we have that specific item
- Offered assistance when I would see them struggling with their bags so I would offer them a cart
- At the front I have the bags ready for customers to place their items in their bag as soon as they scan it
- Put the carts back so the store does not look crowded
- Mainly put items back in their place.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Tempe High School
Tempe, AZSkills
- Verbal/written communication
- Listening skills
- Reliable and punctual
- Excellent communication skills
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Support Lead
Five Below
05.2022 - Current
Support Lead
Five Below
07.2021 - 03.2022
Sales Associate
Five Below
02.2021 - 07.2021
Seasonal Sales Associate
Five Below Inc
11.2020 - 01.2021
High School Diploma -
Tempe High School
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