OTHMANE LKORTAS
Abu Dhabi
Summary
Dynamic Assistant Manager and seasoned Hairdresser with a proven track record at Mohaned Hairdresser Kourtulos, enhancing customer satisfaction and fostering a positive work environment. Skilled in creative coloring and exceptional customer service, I've significantly contributed to business growth and team leadership. Expert in maintaining high-quality standards and driving continuous improvement.
Developed skills in fast-paced salon environment, focusing on client satisfaction and precision. Transitioning to new field with strong foundation in customer service and attention to detail. Seeking opportunities to leverage creativity and communication skills in different industry.
Professional with experience in hairdressing field, prepared for this role. Strong background in hair cutting, styling, and coloring, with expertise in client consultation and scalp treatments. Known for collaborative efforts in team settings and adaptability to changing customer needs. Consistently delivers high-quality results and ensures client satisfaction. Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mohaned Hairdresser
01.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting discrepancies.
- Im customer satisfaction by addressing and resolving complaints promptly.
Hairdresser
Drew Hairdresser
04.2020 - 01.2023
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Processed payments, entering sales in register for prompt customer service.
Assistant Hairdresser
TONY&GUY Hairdresser
02.2018 - 04.2020
- Contributed to the salon''s positive reputation through excellent customer service and consistent results.
- Provided exceptional support to lead hairstylists during busy periods, ensuring seamless operations and maximum productivity.
- Expanded clientele base by effectively promoting salon services on social media platforms.
- Collaborated with senior stylists to develop creative concepts for special events and photoshoots.
Education
Hairdresser Coloriste - Hairdresser Specialiste Coloriste
TONY&GUY
Casablanca 07-2018
High School Diploma -
OFPPT Casablanca
CASABLANCA06-2017
Skills
- Customer service
- Money handling
- Appointment scheduling
- Creative coloring
- Hair analysis
- Color correction
- Salon marketing
- Highlights and lowlights
- Color principles
- Hair maintenance expert
- Customer consultation
Certification
- [State] Driver's License
- Certified Data Professional (CDP)
- Microsoft Office Specialist (MOS) Certification
- Salesforce Certified Administrator
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Turkish
Advanced (C1)
Timeline
Assistant Manager
Mohaned Hairdresser
01.2023 - 11.2023
Hairdresser
Drew Hairdresser
04.2020 - 01.2023
Assistant Hairdresser
TONY&GUY Hairdresser
02.2018 - 04.2020
- [State] Driver's License
- Certified Data Professional (CDP)
- Microsoft Office Specialist (MOS) Certification
- Salesforce Certified Administrator
Hairdresser Coloriste - Hairdresser Specialiste Coloriste
TONY&GUY
High School Diploma -
OFPPT Casablanca
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