Otilia Aguirre
Phoenix
Summary
Experienced Habilitation Technician specializing in behavioral support and client care at Hacienda HealthCare. Proven track record of enhancing client independence via customized plans and effective communication strategies. Maintains strict confidentiality and compliance with HIPAA regulations while encouraging collaborative efforts to achieve client goals. CPR certified, prioritizing patient safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Habilitation Technician
Hacienda HealthCare
05.2023 - Current
- Assisted individuals with developmental disabilities in daily living activities, promoting independence and skill development.
- Collaborated with multidisciplinary teams to create personalized habilitation plans tailored to client needs.
- Supported implementation of therapeutic interventions to enhance social skills and communication abilities.
- Documented client progress and behavior changes accurately for ongoing assessment and adjustment of services.
- Maintained a safe and clean environment, ensuring compliance with health and safety regulations.
- Attended training sessions to learn new techniques for effective client support and care delivery.
Client Service Representative
CIOX HEALTH, Health Information Managment
01.2019 - 02.2023
- Managed client inquiries efficiently, ensuring timely and accurate responses to health information requests.
- Coordinated medical record retrieval processes, maintaining compliance with regulatory standards.
- Assisted in training new staff on client service protocols and system navigation.
- Developed positive relationships with clients, enhancing overall satisfaction with health information services.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Education
Carl Hayden Highschool
Phoenix, AZSkills
- Reliability and punctuality
- Behavioral support
- Professionalism and ethics
- Personal hygiene assistance
- Behavior management
- Activity planning
- Resourcefulness and initiative
- Goal implementation
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Reliability
- Direct patient care
- CPR certification
- HIPAA compliance
- Active listening
- Patient safety
- Adaptability and flexibility
- Punctual and dependable
- Certified in CPR/AED
- Feeding assistance
- Patient positioning
Certification
Article 9 Certification
Timeline
Habilitation Technician
Hacienda HealthCare
05.2023 - Current
Client Service Representative
CIOX HEALTH, Health Information Managment
01.2019 - 02.2023
Carl Hayden Highschool