Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Timeline
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Otilia Ursache

Otilia Ursache

Cabin Senior
Constanta

Summary

With a proven track record in customer service and the aviation industry, my professional background is a testament to my dedication and expertise in these dynamic fields. I possess a range of specialized skills and certifications that set me apart, including proficiency in first aid and CPR, as well as fluency in multiple foreign languages. These qualifications not only underscore my commitment to safety and excellence but also highlight my ability to communicate effectively and provide superior service in the fast-paced world of aviation.

Overview

17
17
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Senior Cabin Crew Member

Etihad Airways
04.2016 - 07.2024
  • Spearheaded in-flight operations as Cabin Senior, guaranteeing exceptional passenger experiences and rigorous compliance with safety protocols.
  • Cultivated a culture of high performance, setting the benchmark for customer service excellence and operational efficiency.
  • Implemented strategic cabin management, optimizing the utilization of resources to improve service standards.
  • Ensured seamless communication with cockpit crew, maintaining the highest levels of safety and passenger comfort.
  • Conducted engaging and accurate safety briefings, ensuring passengers were informed and in line with safety regulations.
  • Resolved in-flight challenges swiftly, maintaining a calm environment and demonstrating adept problem-solving skills.
  • Conducted thorough pre-flight and post-flight inspections, ensuring the aircraft's pristine condition and readiness.
  • Led cabin crew with distinction, consistently delivering service that surpassed expectations.
  • Fostered team excellence in service & efficiency
  • Optimized cabin management for better service delivery
  • Ensured safety & comfort with effective communication
  • Assisted passengers with special needs, providing personalized care and support throughout the journey.
  • Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
  • Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.

Lounge Agent

Etihad Airways
04.2014 - 03.2016
  • Enhanced customer satisfaction by providing personalized service and addressing individual needs.
  • Trained new team members on company policies, procedures, and best practices in customer service excellence.
  • Expertise in VIP customer relations, ensuring an exceptional lounge experience.
  • Improved operational efficiency with innovative service protocols.
  • Initiated and implemented a loyalty program, boosting repeat business.
  • Transformed the check-in process, significantly reducing wait times.
  • Designed and managed bespoke events, enhancing lounge utilization.
  • Implemented a customer feedback system to refine service excellence.
  • Achieved cost savings while optimizing lounge financial outcomes.
  • Led the training of 20+ staff members, establishing high service standards.
  • Developed partnerships with vendors to enrich lounge amenities and comfort.
  • Successfully launched a loyalty scheme to encourage frequent visits.
  • Elevated the standard of VIP care and lounge services.

Senior Sales Executive

Dolce & Gabbana
05.2013 - 04.2014
  • Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
  • Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
  • Spearheaded a dynamic sales team, consistently exceeding targets through strategic planning and effective leadership.
  • Pioneered innovative sales strategies, boosting market penetration and brand visibility.
  • Excelled in high-pressure environments, delivering exceptional results in sales growth and customer acquisition.
  • Demonstrated expertise in negotiating and closing large-scale deals, significantly enhancing profitability.
  • Excelled in leadership roles
  • Launched strategies to boost market share

Cabin Crew Member

Etihad Airways
10.2007 - 01.2013
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Provided outstanding 5-star service to 200+ passengers daily, ensuring a memorable and comfortable journey.
  • Boosted customer satisfaction through exceptional service delivery, enhancing overall travel experiences.
  • Adhered to rigorous safety protocols to ensure the security and well-being of all passengers.

Education

Bachelor of Journalism - Journalism

Andrei Saguna University
Constanta
06.2007

Skills

  • Team Management
  • Coaching and Mentoring, leadership
  • Complaint Handling
  • Food and Beverage Service
  • Flight Safety Expertise
  • Aviation regulations
  • Problem-solving abilities
  • First Aid
  • Customer Service
  • Verbal and written communication
  • Emotional intelligence

Certification

Cabin Senior Training

Accomplishments

  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Attended various trainings and workshops and was rewarded with a job promotion as a result.
  • Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.

Software

MS Office 360

Timeline

Cabin Senior Training

04-2023

Business Class Training

05-2017

Senior Cabin Crew Member

Etihad Airways
04.2016 - 07.2024

Lounge Agent

Etihad Airways
04.2014 - 03.2016

Senior Sales Executive

Dolce & Gabbana
05.2013 - 04.2014

Cabin Crew Member

Etihad Airways
10.2007 - 01.2013

Bachelor of Journalism - Journalism

Andrei Saguna University

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Otilia UrsacheCabin Senior