Otilia Guadalupe Armenta
9191 S. Fillmore Rd Tucson
Summary
Dynamic professional with extensive experience in crisis intervention and regulatory compliance, notably as a Childcare Inspector Specialist with the State of Arizona.
Proven ability to enhance client satisfaction through effective communication, and problem-solving skills.
Recognized for developing individualized support plans and fostering strong relationships with families to promote positive outcomes.
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
OAlvarado Consulting Services
Self Employed Web
04.2025 - 04.2025
- Performed routine tasks with accuracy and effectiveness.
- Elevated customer satisfaction through effective problem resolution with informed and amicable support.
- Optimized task prioritization and organization to successfully meet service objectives.
- Recognized customer needs promptly and efficiently
- Proposed creative strategies and solutions to strengthen team effectiveness and results.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Guided multiple clients through Childcare Licensing, immigration forms, CPR/First Aid certification, and fingerprinting processes
Childcare Inspector Specialist
State of Arizona
09.2012 - 04.2023
- Performed in-home inspections for childcare providers to ensure compliance with state contract requirements
- Conducted detailed product inspections to support quality and compliance standards
- Utilized inspection tools and equipment for accurate assessments.
- Trained new inspectors on procedures and safety protocols.
- Maintained detailed records of inspections and corrective actions taken.
- Assisted in training new inspectors on safety protocols and standards.
- Documented all inspection results accurately in accordance with established guidelines.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Recommended improvements to production process to facilitate quality control.
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Retained strong knowledge and education of building codes and regulations, enabling issues to be immediately identified when on job site.
- Provided technical support for the development and implementation of quality control systems and procedures.
Crisis Support Specialist
Arizona’s Children Association
06.2006 - 06.2012
- Provided crisis intervention support during acute mental health situations.
- Conducted assessments to determine client needs and appropriate resources.
- Collaborated with community organizations to develop effective support plans.
- Documented client interactions in compliance with organizational policies.
- Advocated for clients' rights and access to necessary services.
- Engaged in de-escalation techniques to manage high-stress situations effectively.
- Maintained confidentiality while handling sensitive client information.
- Advised caregivers on strategies for managing challenging behaviors exhibited by those under their care.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Coordinated with family members and other support systems to provide holistic care.
- Assisted families in understanding the impact that mental illness can have on an individual's well-being.
- Collaborated with other healthcare providers such as psychiatrists, psychologists, social workers, and primary care physicians to ensure comprehensive care for clients.
- Coordinated with law enforcement and emergency responders during critical incidents to ensure safety.
- Monitored clients' progress throughout their course of treatment; adjusted interventions as needed based on changes in condition or circumstances.
- Enhanced client assistance during tough situations by creating a safe space for authentic self-expression free from criticism or judgment.
Parent Aide
Catholic Community Services
03.2003 - 05.2005
- Assisted families with parenting skills and effective communication strategies.
- Coordinated home visits to provide support and resources for clients.
- Developed individualized support plans based on family needs and goals.
- Documented client progress and maintained accurate case records.
- Collaborated with social workers to address client challenges and needs.
- Provided crisis intervention and emotional support during difficult situations.
- Educated families on community resources and available services for assistance.
- Actively sought out opportunities for professional growth through continuing education courses or seminars.
- Encouraged positive interactions between parent and child.
- Facilitated family meetings to discuss issues related to discipline, communication, and problem solving strategies.
- Maintained detailed records of services rendered including progress notes, assessments, evaluations.
- Organized activities that promote healthy family functioning such as outings or group discussions.
- Conducted home visits to observe parenting skills, identify strengths, and provide feedback on areas of improvement.
- Encouraged individuals and family members to develop skills and use strategies for confronting problems constructively.
- Followed ethical standards dictated by appropriate licensing boards or professional organizations.
Education
Bachelor of Arts - Special Education
Grand Canyon University
Phoenix, AZ06-2012
Skills
- Childcare licensing
- Regulatory compliance
- Crisis intervention
- In home visits and client rapport
- Evaluation procedures
- Customer relationship management
- Family support planning
- Problem solving
- Effective communication
- Self-Directed
- Good Telephone Etiquette
- Friendly, positive attitude
Affiliations
- Love spending time with my family and friend.
- Enjoy helping others
- Love Dancing
Languages
English
Professional
Spanish
Professional
Certification
- I'm CPR/ First Aid Instructor
- I'm Public Notary
- I'm Immigration Form Certified
- I'm a NSA Signing Agent
Personal Information
Education and Training
other
Timeline
OAlvarado Consulting Services
Self Employed Web
04.2025 - 04.2025
Childcare Inspector Specialist
State of Arizona
09.2012 - 04.2023
Crisis Support Specialist
Arizona’s Children Association
06.2006 - 06.2012
Parent Aide
Catholic Community Services
03.2003 - 05.2005
Bachelor of Arts - Special Education
Grand Canyon University
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