Ouday Muslet
Scottsdale
Summary
Highly driven individual, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. I take pride in figuring out a customers needs or wants and providing services or products to fill their void. An extremely fast learner who takes pride in everything he does.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
General Manager
One Five One
Scottsdale
07.2020 - Current
- Directed daily operations to enhance workflow efficiency and team performance.
- Managed budget allocation and financial planning for various departments.
- Oversaw staff recruitment, training, and development initiatives for team growth.
- Implemented strategic plans to improve customer satisfaction and service quality.
- Coordinated cross-departmental collaboration to streamline project execution.
- Analyzed market trends to inform business strategy and decision-making processes.
- Fostered a positive workplace culture through effective communication and leadership strategies.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Student Support Specialist
Online Trading Academy
Chicago
06.2019 - 06.2020
- Provided guidance to students navigating academic and personal challenges.
- Coordinated support services tailored to individual student needs.
- Conducted workshops on study skills and time management techniques.
- Assisted customers in selecting products that meet their needs.
- Developed and maintained strong relationships with clients and prospects.
- Conducted product demonstrations to highlight features and benefits.
- Collaborated with team members to achieve sales goals and targets.
- Handled customer inquiries and resolved issues promptly and effectively.
- Trained new staff on company policies and effective sales techniques.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
Restaurant Manager
Faimus Wings
Belle Glade
01.2016 - 05.2019
- Supervised daily restaurant operations and ensured compliance with health regulations.
- Trained and mentored staff to enhance customer service skills.
- Managed inventory levels and coordinated supply orders for kitchen and dining area.
- Developed staff schedules to optimize service during peak hours.
- Conducted regular team meetings to discuss performance and address concerns.
- Collaborated with vendors to negotiate pricing and improve product quality.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
Education
Carmel High School
Carmel, INSome College (No Degree) - Business Administration
Palm Beach State College
Lake Worth, FLSkills
- Market analysis
- Customer relationship management
- Cross-department collaboration
- Performance improvement
- Problem solving
- Effective communication
- Team building
- Time management
- Conflict resolution
- Leadership development
- Profit generation
- Expense control
- Staff management
- Client account management
- Communication skills
- Client relations
- Public relations
- Exceptional interpersonal communication
- Negotiation skills
- Networking
- Team oversight
- Service quality improvement
- Risk management
- Supervision and training
- Leader
- Sales analysis
- Sales expertise
- Vendor negotiations
- Sales
- Profit and loss accountability
Timeline
General Manager
One Five One
07.2020 - Current
Student Support Specialist
Online Trading Academy
06.2019 - 06.2020
Restaurant Manager
Faimus Wings
01.2016 - 05.2019
Carmel High School
Some College (No Degree) - Business Administration
Palm Beach State College