OVIN NIKHIL DCUNHA
Abu Dhabi
Summary
“Sales-focused Leader with 15+ years of experience driving revenue growth, client acquisition, and market expansion across UAE. Proven success in developing B2B channels, managing key accounts, and launching new product categories. Combines strategic planning with hands-on execution to deliver measurable business impact.”
Overview
19
19
years of professional experience
Work History
Manager - Retail Division
Safe Line Group of Companies, UAE
11.2021 - Current
- Spearheaded expansion from 9 to 13 outlets, contributing to a 25% increase in regional sales
- Introduced new product categories based on market demand analysis, improving conversion rates
- Built CRM-based lead tracking system to enhance customer retention and repeat business
- Collaborated in the design and layout of new showrooms, aligning with building material concepts to enhance customer flow and product visibility.
- Led hiring and onboarding for showroom in-charges (SICs), ensuring alignment with brand standards and sales KPIs
- Developed and implemented weekly SIC review systems, improving accountability and sales performance tracking
- Created SOPs and system controls for inventory, billing, and customer service, streamlining operations across 13 outlets
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
Cluster Store Manager
Rivoli Group LLC, UAE
01.2011 - 01.2021
- Managed high-value client relationships across luxury segments, achieving consistent upsell targets
- Led promotional campaigns that drove seasonal sales spikes of 20–30%
- Trained teams on consultative selling and cross-category engagement
- Won Star Performer Awards (2014, 2015); Best Team Awards (2018, 2019)
- Visited Manchester, Vienna and Switzerland on Business trip
Team Coordinator
Cognizant, India
01.2007 - 01.2011
- Led client delivery teams with top performance scores
- Received Outstanding Performance Awards three years in a row
Education
MBA - Marketing & Retail
NIBM
Certified International Supply Chain Professional - undefined
Blue Ocean Academy
BBA - undefined
Apex Institute of Management and Technology
Skills
- Strategic Sales Planning
- Key Account Management
- Client Acquisition
- Business Development
- CRM & Lead Conversion
- Market Penetration Strategy
- Retail Expansion & Category Launch
- Performance Coaching
- Negotiation & Closing
- Policy implementation
- Competitor research
- Networking strategies
LANGUAGES
English (Fluent)
Hindi (Fluent)
Kannada (Fluent)
Konkani (Fluent)
Tulu (Fluent)
Arabic (Basic)
Malayalam (Basic)
Timeline
Manager - Retail Division
Safe Line Group of Companies, UAE
11.2021 - Current
Cluster Store Manager
Rivoli Group LLC, UAE
01.2011 - 01.2021
Team Coordinator
Cognizant, India
01.2007 - 01.2011
Certified International Supply Chain Professional - undefined
Blue Ocean Academy
BBA - undefined
Apex Institute of Management and Technology
MBA - Marketing & Retail
NIBM
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