Paige Lakich
Scottsdale
Summary
Dynamic customer service professional with experience at Residence Inn Marriott, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in client satisfaction and de-escalation techniques, consistently contributing to improved service delivery and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Residence Inn Marriott
07.2024 - 06.2025
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Learned company products and services to provide accurate information to clients.
- Managed customer interactions through phone, email, and chat platforms efficiently.
- Documented customer feedback and suggested improvements for service delivery.
Kitchen Prep Cook
River House Lodge
10.2022 - 08.2023
- Prepared ingredients by chopping, slicing, and measuring to ensure timely meal service.
- Assisted chefs in maintaining cleanliness and organization of kitchen workstations.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Stocked supplies and monitored inventory levels to support efficient kitchen operations.
Education
BainBridge High School
Bainbridge Island, WA06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- De-escalation techniques
Accomplishments
2020- Participated in Food Drive in the Seattle area with 4 local friends and generated 200 meals/water during a 3 month span in the summer for those in need.
2023- Marriott Customer service Recognition: Received recognition for providing top notch customer service to guests in Bend, Oregon. Maintained an 80% NPS score throughout the quarter.
Certification
Food Handlers Certification
Timeline
Customer Service Representative
Residence Inn Marriott
07.2024 - 06.2025
Kitchen Prep Cook
River House Lodge
10.2022 - 08.2023
BainBridge High School
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