Paige Owen
Gilbert,AZ
Summary
Strong leader and problem-solver qualities. Dedicated to streamlining operations and promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact business success.
Overview
11
11
years of professional experience
Work History
R&D Tax Credit Customer Operations
Gusto’s R&D Tax Credit Services
01.2022 - Current
- Maintained a 400+ client portfolio and guaranteed that they received timely responses.
- Worked within tight deadlines to ensure that clients received timely and accurate products.
- Oversaw complex calls with clients, discussing Gusto's product in-depth and ensuring clients were aware of all relevant tax laws.
- Implemented new, cross-functional processes within the operations team including streamlining the amendment flow.
- Owned specific work streams and created all SOP's, training decks, LucidChart flows, and held all trainings across teams for multiple client flows.
- Served as interim team lead and assisted with training new team members and oversaw leadership projects including client feedback reports, creating JIRA tickets, and ticket data reports.
- Quickly navigated daily operations and remained adaptable to constant changes within the company, while maintaining a customer-first mindset and focus.
Traffic Citation Specialist
Crossroads Software
03.2020 - 12.2021
- Analysis traffic citations, traffic collisions and DUI’s for insurance companies and police departments.
- Utilize in-house software to assist with insurance claims and payment.
- Develop reporting mechanisms for federal and state funding.
- Update Traffic Engineering Departments websites.
- Assist CEO on corporate projects.
Shift Lead
Cha Cha’s Latin Kitchen
06.2013 - 07.2021
- Extensive experience in restaurant server management.
- Develop scheduling and oversee wait staff.
- Outstanding customer service skill with guests, vendors, and staff.
- Lead training for all staff members.
- Assist with the labor budget and cost control preparation.
Server
Cha Cha’s Latin Kitchen
01.2015 - 07.2021
- Provide quality service to all customers.
- Suggestive selling of special menu items.
- Operate POS system for food orders.
Expeditor
Cha Cha’s Latin Kitchen
06.2014 - 01.2015
- Ensure harmony between chefs and server staff.
- Accelerated orders to customers.
- Multitask with kitchen staff to ensure cleanliness of facilities.
Hostess
Cha Cha’s Latin Kitchen
06.2013 - 01.2014
- Greeted an average of over 600+ guests daily.
- Organize and schedule on-line, walk up and phone in reservations daily.
- Provide excellent customer service in person and on the phones.
- Assist management with any customer concerns or complaints.
Education
High School Diploma -
Santiago High School
Corona, CA06.2012
Skills
- Problem Solving
- Excellent Customer Service
- Critical Thinking
- Strong Memory
- Leadership
- MS Office
- JIRA
- Salesforce
- Slack
- Asana
- LucidChart
- Panda
- Gusto Platform
- Detailed oriented
- Organized
- Interpersonal communications
Timeline
R&D Tax Credit Customer Operations
Gusto’s R&D Tax Credit Services
01.2022 - Current
Traffic Citation Specialist
Crossroads Software
03.2020 - 12.2021
Server
Cha Cha’s Latin Kitchen
01.2015 - 07.2021
Expeditor
Cha Cha’s Latin Kitchen
06.2014 - 01.2015
Hostess
Cha Cha’s Latin Kitchen
06.2013 - 01.2014
Shift Lead
Cha Cha’s Latin Kitchen
06.2013 - 07.2021
High School Diploma -
Santiago High School
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