Paige Silvey
Peoria
Summary
Dynamic property management professional with a proven track record at Security Properties Residential. Excels in tenant relations and administrative support, enhancing retention rates through exceptional communication and critical thinking. Proficient in Yardi and RentCafe, successfully managing lease renewals and financial reporting while fostering a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Security Properties Residential
03.2024 - Current
- Support the Property Manager in daily operations and team coordination, helping to foster a positive and collaborative work environment
- Conduct regular property walks to ensure curb appeal and community standards are consistently maintained
- Process Final Account Statements (FAS), manage ledger adjustments, and address resident billing inquiries with accuracy and professionalism
- Code and process invoices through AvidXchange, ensuring timely and accurate vendor payments
- Generate and send lease renewals through RentCafe and Yardi, maintaining compliance and retention goals
- Assist with accounting month-end deadlines and coordination with Account Managers
- Prepare and submit weekly Monday reporting to ownership, providing insights on leasing traffic, occupancy, and financial performance
- Followed up on delinquent tenants and coordinated collection procedures.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Leasing Manager
Security Properties Residential
04.2023 - 02.2024
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Lead and support the leasing team by equipping them with the tools and resources needed to succeed each day, from opening procedures to closing tasks
- Maintain clear and proactive communication with residents, resolving escalated concerns efficiently, including coordination of maintenance and repairs
- Ensure accuracy and compliance by preparing lease agreements, auditing resident files, and making ledger adjustments within Yardi systems
- Generate and present weekly reports to ownership detailing traffic, leasing performance, and key metrics
- Oversee resident compliance with lease terms and community policies, addressing violations as needed
- Proactively contribute to property appearance by maintaining curb appeal and conducting daily grounds checks to enhance first impressions for prospective residents
Leasing Consultant
Security Properties Residential
11.2019 - 04.2023
- Serve as the first point of contact by answering all incoming calls, scheduling appointments, and conducting community tours while providing exceptional customer service and adhering to Fair Housing regulations
- Proficient in daily use of industry platforms including Outlook, Excel, Yardi, Knock, Funnel, and RentCafe to manage leasing tasks, resident communication, and follow-ups
- Respond to resident inquiries and service requests, including maintenance and escalated concerns, ensuring timely and satisfactory resolution
- Currently cross-training in managerial responsibilities such as lease generation, ledger adjustments, weekly operational reporting, and resident retention strategies
- Passionate about creating a welcoming environment for all prospects and residents, with a commitment to delivering a positive living experience and promoting long-term satisfaction within the community
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Sales Agent
Budget Suites of America
06.2018 - 11.2019
- Manage all incoming communications using a multi-line phone system, assisting prospective and current residents with inquiries in a prompt and professional manner
- Conduct thorough background checks on applicants as part of the leasing approval process
- Process rental payments via cash and credit card, ensuring accurate transaction recording and account reconciliation
- Handle administrative tasks including scanning, emailing, faxing, and copying important documents for tenant files and office use
- Provide informative property tours to prospective renters, highlighting community features and addressing questions with a customer-focused approach
- Submit and follow up on maintenance work orders to ensure timely resolution of resident service requests
Education
Business Degree - Business Management
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2021
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Tenant relations
- Rent collection
- Critical thinking
- Decision-making
Timeline
Assistant Property Manager
Security Properties Residential
03.2024 - Current
Leasing Manager
Security Properties Residential
04.2023 - 02.2024
Leasing Consultant
Security Properties Residential
11.2019 - 04.2023
Sales Agent
Budget Suites of America
06.2018 - 11.2019
Business Degree - Business Management
Maricopa Community Colleges, Glendale Community College
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