PAIGE WALLER
Chandler
Summary
Detail-oriented professional in fraud and claims operations with strong analytical skills. Recognized as a subject matter expert, dedicated to training colleagues and enhancing team performance while ensuring compliance with federal banking regulations. Committed to investigating complex fraud claims and mitigating organizational risk.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fraud and Claims Operations Associate
Wells Fargo
04.2023 - Current
- Investigate complex fraud claims, high-risk disputes, wire fraud cases, and financial transactions to identify suspicious activity and mitigate organizational risk.
Analyze transaction patterns and customer behavior to detect fraud schemes and support loss recovery efforts
Collaborate with leadership and specialized fraud teams to provide detailed case analysis and recommendations.
Utilize critical thinking and investigative techniques to determine liability and ensure compliance with banking regulations.
Recognized as a Subject Matter Expert and trusted resource for peers and new team members.
Senior Fraud & Claims Operations Representative
Wells Fargo
11.2021 - 04.2023
- Conducted fraud investigations while maintaining compliance with Regulation E and NACHA requirements.
- Educated customers on fraud prevention strategies and account security best practices.
- Utilized multiple banking systems and research tools to identify fraud trends and resolve customer claims
- Assisted in onboarding and training new team members, helping improve departmental knowledge and performance.
Account Resolution Specialist 3
Wells Fargo
07.2020 - 11.2021
- Assisted customers with finding solutions to bring their accounts current
- Provided informational advice to customers regarding their auto loans and ensured all questions and concerns were answered
- Established and maintained rapport with consumers and business clients to aid with financial hardship they may encounter
Customer Service (Seasonal Position)
Costco Wholesale
03.2020 - 07.2020
- Assisted with customer shopping experience
- Maintained and rotated product displays
- Assisted other team members with packing orders
Personal Training and Sales
LA Fitness/Individual
04.2017 - 10.2019
- Assisted clients in achieving personal goals
- Partnered with sales team members to provide packages for client objectives
Service Team Member
Scottsdale Beer Company
10.2019 - 03.2019
- Created a pleasant dining experience for customers
- Exceeded customer expectations through consistent follow-up
- Maintained customer relations
- Assisted other team members with fulfilling customer requests
Education
Bachelor's degree - Liberal Arts
Arizona State University
01-2023
Associate degree - General Education
Chandler-Gilbert Community College
01-2019
Skills
Mortgage Lending Fundamentals
SAFE MLO Licensed
Customer Relationship Management
Sales & Cross-Selling
Fraud Detection & Investigations
Regulation E Compliance
NACHA Guidelines
Risk Assessment
Financial Analysis
Problem Resolutions
Training & Coaching
Team Leadership
Conflict Resolution
ACH Disputes
Wire Fraud Investigations
Commercial Claims
Websites
References
Available Upon Request.
Certification
- SAFE Mortgage Loan Originator License (NMLS)
- NMLS ID: 2613549
- CPR certified
- NASM certified
Accomplishments
- Wells Fargo Accomplishment: “Who We Are” Award
- Subject Matter Expert
- New Employee Training
- Work Director
- Employee of the Month Top Sales of the Month
Timeline
Fraud and Claims Operations Associate
Wells Fargo
04.2023 - Current
Senior Fraud & Claims Operations Representative
Wells Fargo
11.2021 - 04.2023
Account Resolution Specialist 3
Wells Fargo
07.2020 - 11.2021
Customer Service (Seasonal Position)
Costco Wholesale
03.2020 - 07.2020
Service Team Member
Scottsdale Beer Company
10.2019 - 03.2019
Personal Training and Sales
LA Fitness/Individual
04.2017 - 10.2019
Bachelor's degree - Liberal Arts
Arizona State University
Associate degree - General Education
Chandler-Gilbert Community College