PALMIRA RICHEY

Conduct needs assessments with clinical stake holders in Denovo Projects. Ensure equipment aligns with workflow for the projects, patient care standards, and facility design.

Oversaw quoting, order placement, GPO alignment, delivery, tracking, install and training support. Ensured that all equipment met the needs of a multi specialty facility. Collaboratively worked with end user clinicians to ensure correct types and quantities of equipment was selected and procured.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided exceptional customer service, resulting in increased customer satisfaction and loyalty.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• I was involved in a greater executive role as a Director of Purchasing expert in planning, organization, and financial responsibility as well as a workforce leader, consistently efficient and productive director for a high volume ASC Center providing continual fiscally advantageous solutions for physicians, and greater cost savings options for patients within the community for non invasive elective surgical procedures, creating an efficient, safe environment and providing excellence in healthcare.
• Managed all aspects of daily purchasing for an ambulatory surgical center.
• Worked closely with revenue management team to resolve insurance issues, authorizations and coding
• Coordination of surgical supply purchasing including management of purchase orders, suppliers and inventory management
• Negotiated and signed off on all contracts for capital equipment purchases and supplies
• Developed strong working and communication relationships within the organization to provide excellent patient care and maintain physician relationships
• Effectively coordinated with each surgeon regarding case needs including specific technology, instruments
• Forecasted cost of goods and surgical cost prior to a surgical procedure and working with the revenue team to assure the surgical cases are coded properly as well as look at expected insurance reimbursement
• Worked with Physicians to keep costs at a minimum based on reimbursement codes, and payer mix
• Signed ELOC Tiers for GPO contracts and coordinate with the National GPO acct manager to assure best pricing based on commitment
• Supported Staff in the operating room to assist with the surgical team and physicians
• Recruitment of new Physicians
• Demonstrated expertise in management of supply costs, GPO agreements, insurance reimbursement and facility insurance contracts
• Continually made and implemented changes within the organization to improve and streamline processes for better efficiency.
• Vast knowledge of contractual obligations with all facility business associates to promote fiscal responsibility and growth for the organization
• Continually acknowledging and understanding of the constant changes and additions to procedural charge codes specifically in an ASC setting thus increasing surgical volumes, surgical procedures specific to physician specialties and increased revenue
• Addressed any issues with supply costs, availability of product, as well as proper use and training of surgical products/equipment to all OR staff
• Worked closely with Physicians and educating them on efficiency and cost savings measures to utilize products/implants in the Operating room
• Continually working with Physicians to strategize and improve the day of surgery process for patients and to improve efficiency from all aspects of the same day surgery model
• Researching cost savings solutions, strategizing and planning for future growth with current shareholders, actively looking at ways to improve fiscal revenue, educating the physicians on new technology for less invasive procedures, and finding solutions to be able to implement these procedures to benefit the community with an emphasis on cost containment and efficiency and patient high satisfaction results
• Leveraged strong industry relationships in management of supply cost to coordinate and implement the best Tiered GPO and local contract pricing for our facility on purchased goods.
• Collaborated with cross-functional teams within the infrastructure and have served as part of the OR Leadership Team, reporting to CEO and board members.
• Signed off and audited all invoices for the facility as well as equipment and supply contracts
• Provide bilingual interpretation for all Spanish speaking patients
• Began tenure as a Scrub Tech in the main OR, helped develop a strong leadership with the OR staff and Physicians to ensure safe and efficient practices, able to make and implement emergent changes as deemed necessary in high stress situations while maintaining a sense of calm and resolve with the OR team members
• Able to present viable solutions to physicians, staff and shareholders regarding all operating aspects of the ASC.
• Continually looking at cost saving measures for the facility
• Continually Acquiring a better understanding of the reimbursement revenue cycle