Pam Zeeb
Peoria,AZ
Summary
Experienced with customer relations and office management. Utilizes effective communication and organizational skills to ensure seamless front desk operations. Track record of enhancing guest experiences and maintaining professional environment.
Overview
22
22
years of professional experience
Work History
Front Desk Administrator
Rancho Solano Preparatory School
07.2024 - Current
- Provide administrative assistance to the principal, such as preparing correspondence and keeping calendar.
- Coordinate, organize, oversee and perform clerical and administrative duties associated with school operations and serve as a liaison between students, staff, and parents.
- Manage the reception area including meeting and greeting guests entering the school. Answering and directing calls. Collecting mail and packages and ensuring they are delivered to the appropriate personnel.
- Oversee Teacher annual supply budgets.
- Log and correct attendance in Blackbaud. Direct tardy students to the correct class. Notify Principal of students who are consistently tardy or absent.
- Track staff PTO/sick, book substitute teachers, and submit substitute payroll to HR.
- Order office supplies and maintain and organize staff lounges.
- Oversee students riding the bus between campuses at dismissal and also for sporting events.
- Arrange teacher breakfasts and conference dinners.
- Organize and book staff, student, and group photos.
- Book travel for field trips.
Time and Attendance Onboarding Team Lead/Time and Attendance Online Service Representative
Paychex
Phoenix, AZ
08.2022 - 06.2024
- Train new hires on all systems (Salesforce, Webors, Oracle, Brandadmin, Flextime, Upstream, and Webex), created presentations to teach to the new hire class, performed one to ones, scorecards, and quality monitor/live listening to their calls. Created schedules for meetings and sessions and sent out outlook/Webex invites, created One Note, mentored, and handled escalations.
- I was accepted into the Leadership Program
- Member of the Values Champion Team and led Culture meetings for our new hires.
- Before being promoted assisted clients with issues with their Time and Attendance via phone and emails. This consisted of troubleshooting their payroll and time off policies.
- Considered a Subject Matter Expert for the Time and Attendance product.
Command Center/Customer Service Associate
Floor & Décor
01.2021 - 07.2022
- Accurately track all data in Storage Buy system and identify potential customer issues
- Check customers in for order pickups and relay information to our warehouse to ensure smooth transitions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Owner/Operator
Cuddled Critter LLC
06.2007 - 05.2010
- Owner/Operator of pet and house-sitting business. Created local marketing to grow client list.
- Responsibilities included: meet and greet with potential clients, ensuring safety and happiness of pets, and administered oral and injection medication.
Account Development Specialist
American Express
08.2005 - 06.2007
- Responsibilities included: making outbound calls to our Direct Base clients to ensure their expense management needs were being met with our products. This was achieved by consulting with them on the various products that American Express had to offer.
- Member of the Technology and Tool Team where I was responsible for assisting in streamlining our current database to ease the transition to the new .net base system being implemented. Our team was recognized by our department for our efforts.
- Recognized Fourth Quarter 2005 as a Higher Performer.
Account Administrator/CCS Fulfillment Corporate Card Division
American Express
10.2003 - 08.2005
- Responsibilities included: meeting and exceeding the Client's expectations by consulting with Program Administrators on the various products American Express had to offer, prioritizing time between the positions held to meet set time frames, completing communication sheets for program expansion, and communicating with peers and Team Leaders on Customer Consultative Sales needs and guidelines.
- Acted as an informal Leader for the team when our Team Leader was absent.
- Crossed trained for the Escalation Gate, Outbound Credit, and Strategic Team. I also assisted with On-the-Job Training as a Floor Walker and Assist Gate Representative.
- Awarded Most fulfilled sales July 2004 and Rings of Reward and Recognition.
Education
Associate of Applied Science - Paralegal
Rio Salado College
Phoenix, AZ12.2013
Business Management and Marketing
Minnesota State University
Mankato, MNSkills
- Microsoft Office and Outlook
- Problem-solving skills
- Customer service focus
- Listening skills
- Management/Ownership
- Adaptable
Timeline
Front Desk Administrator
Rancho Solano Preparatory School
07.2024 - Current
Time and Attendance Onboarding Team Lead/Time and Attendance Online Service Representative
Paychex
08.2022 - 06.2024
Command Center/Customer Service Associate
Floor & Décor
01.2021 - 07.2022
Owner/Operator
Cuddled Critter LLC
06.2007 - 05.2010
Account Development Specialist
American Express
08.2005 - 06.2007
Account Administrator/CCS Fulfillment Corporate Card Division
American Express
10.2003 - 08.2005
Associate of Applied Science - Paralegal
Rio Salado College
Business Management and Marketing
Minnesota State University
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