Paris Ramos
Peoria
Summary
I am a dynamic professional with extensive experience in customer service and operations at KTR Family Action Sports Center. I have proven expertise in point-of-sale systems and staff training, enhancing customer satisfaction through personalized service. I am adept at managing schedules and inventory, consistently fostering a positive environment, and ensuring compliance with safety standards.
Overview
4
4
years of professional experience
Work History
Cashier
Super Star Car Wash
Peoria
2024.03 - Current
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers promptly and responded to questions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Restaurant Hostess
Uptown Alley Surprise
Surprise
2024.04 - 2025.08
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Assistant
mesa parks and recreation
Peoria
2021.05 - 2025.07
- Maintained front desk to provide positive first impression.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
Supervisor
KTR Family Action Sports Center
Glendale
2022.08 - 2024.01
- Assessed company operations for compliance with safety standards.
- Set specific goals for projects to measure progress and evaluate end results.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
Glendale Community College
Glendale, CASkills
- Point-of-sale operation
- Customer service
- Inventory management
- Schedule management
- Cash drawer balancing
- Cash register systems
- Receipt handling
- Cash handling expertise
- Staff training
- Liquor regulations and compliance
- Sales transactions
- Data entry
Timeline
Restaurant Hostess
Uptown Alley Surprise
2024.04 - 2025.08
Cashier
Super Star Car Wash
2024.03 - Current
Supervisor
KTR Family Action Sports Center
2022.08 - 2024.01
Assistant
mesa parks and recreation
2021.05 - 2025.07
Glendale Community College