Parsa Shirjafari
Tucson
Summary
Expert in building and maintaining strong customer relationships, driving repeat business through exceptional service. Over four years of experience in customer service and food industry management across multiple states. Successfully managed three locations simultaneously, implementing effective scheduling and ensuring compliance with company standards. Proven ability to attract new customers and enhance service quality, fostering business growth through team building and training initiatives.
Overview
5
5
years of professional experience
Work History
General Manager
Frost A Gelato Shoppe
Tucson
06.2022 - 06.2026
- Cultivated positive customer relationships to enhance guest experience.
- Oversaw daily operations of gelato production and customer service.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other staff members to develop action plans for implementation.
Sandwich Artist
SUBWAY®Restaurants
Irvine
11.2021 - 05.2022
- Prepared fresh sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of food preparation areas and equipment.
- Assisted customers with menu selections and provided excellent service.
- Operated cash register and processed transactions efficiently.
- Followed food safety guidelines to ensure quality and freshness of ingredients.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Checked expiration dates on products to ensure freshness of items served to customers.
Volleyball Coach
University High school
Irvine
07.2021 - 10.2021
- Developed practice plans to enhance team skills and strategies.
- Conducted training sessions to improve players' techniques and performance.
- Collaborated with staff to organize tournaments and events for student athletes.
- Provided individual feedback to athletes to promote skill development.
- Demonstrated correct form of volleyball skills such as passing, setting, spiking, blocking.
Education
High School Diploma -
University High School
Irvine, CA05-2021
Skills
- Budget management
- Sales strategy
- Staff training
- Operations oversight
- Customer relationship management
- Business development
- Inventory control
- Problem solving
- Time management
- Community outreach
- Market growth
- Skilled negotiator
- Communication skills
- Performance improvements
- Staff supervision
- Sales planning and implementation
- Branding
- Efficient multi-tasker
Languages
English
Professional
Persian
Professional
Armenian
Limited
Arabic
Limited
Timeline
General Manager
Frost A Gelato Shoppe
06.2022 - 06.2026
Sandwich Artist
SUBWAY®Restaurants
11.2021 - 05.2022
Volleyball Coach
University High school
07.2021 - 10.2021
High School Diploma -
University High School