Parvana Aliyeva-Bulut
Baku,BA
Summary
Dynamic professional with strong negotiation and customer service skills. Proven ability to coordinate cross-functional teams and develop strategic initiatives that enhance brand visibility and drive market growth.
Overview
13
13
years of professional experience
Work History
Official Representative
Arla Foods
Baku, Azerbaijan
02.2009 - 12.2018
- Coordinated cross-functional teams to enhance product visibility and market penetration.
- Developed and implemented strategic marketing initiatives to boost brand recognition.
- Analyzed market trends and consumer insights to guide product development strategies.
- Fostered relationships with key stakeholders to align business objectives and drive collaboration.
- Led regular training sessions for staff on product knowledge and sales techniques.
- Streamlined communication processes between departments to improve operational efficiency.
- Coordinated events and trade shows, showcasing company products and services to potential clients.
- Demonstrated strong presentation skills during client meetings, effectively communicating complex information in an accessible manner.
- Organized and managed training sessions for new employees, ensuring a smooth onboarding process.
- Assisted in the development of annual budgets, monitoring expenses throughout the year to prevent overspending.
- Analyzed sales data to identify areas for improvement and develop targeted strategies for growth.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Hiring merchandisers, promoters and train them. Prepare üork root based on customer base. Supervising them.
- Launched and worked with brands like "The Three Cows" "LURPAK" "Arla Protein" "Sturbucks"
Dispatcher/Operator
Sky Catering. Jet Catering Group
Baku, Azerbaijan
06.2007 - 10.2008
- Coordinated flight schedules and catering deliveries to ensure timely service.
- Streamlined dispatch processes, improving response times for catering requests.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Salesperson
Supermarket
Baku, Azerbaijan
08.2005 - 05.2007
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for high-demand items.
- Implemented promotional displays, increasing visibility of seasonal products.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Collaborated with management to optimize store layout for improved traffic flow.
- Developed relationships with clients for increased loyalty and repeat business.
Education
Bachelor of Science - English Language
Azerbaijan Pedagogical University
Baku, Azerbaijan06-2006
Skills
- Strong negotiation
- Customer service oriented
- Time management
- Team collaboration
Languages
English
Full Professional
Russian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Official Representative
Arla Foods
02.2009 - 12.2018
Dispatcher/Operator
Sky Catering. Jet Catering Group
06.2007 - 10.2008
Salesperson
Supermarket
08.2005 - 05.2007
Bachelor of Science - English Language
Azerbaijan Pedagogical University