Parvin Panahov
Baku
Summary
With a proven track record at Radisson, I excel in enhancing guest satisfaction and streamlining operations. My leadership and exceptional communication skills have led to significant improvements in team performance and efficiency. Skilled in computer systems and guest relations, I consistently achieve and surpass targets, contributing to the hotel's success and reputation.
Personable and dedicated with natural ability to connect with guests and ensure their satisfaction. Possesses knowledge of hospitality practices and customer service principles, with skills in problem-solving and communication. Committed to enhancing guest experiences and contributing to success of team.
Overview
9
9
years of professional experience
Work History
Guest Service Shift Leader
Radisson
06.2024 - Current
- Monitored front desk operations closely, identifying areas for improvement and implementing necessary changes for optimal efficiency.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Collaborated with other department leaders, ensuring smooth operations across all areas of the hotel.
- Managed inventory control systems efficiently so that supplies could be replenished quickly when required.
- Provided ongoing training and development opportunities for team members, contributing to their personal growth and enhanced job performance.
Guest Service Agent
Courtyard by Marriott
06.2022 - 12.2023
- Assisted guests with variety of services and local attraction information.
- Scheduled and confirmed restaurant reservations for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Front Office Manager
Sapphire Marine Hotel
05.2020 - 05.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Front Desk Supervisor
Sapphire Inn Hotel
04.2019 - 03.2020
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Supervisor
FEYU HOSTEL
06.2018 - 03.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Guest Service Agent
Lake Palace Hotel
05.2017 - 06.2018
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Managed group bookings to ensure seamless organization of events and accommodations.
Front Desk Receptionist
Sapphire Marine Hotel
06.2016 - 03.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Master of Science - Food Science
Azerbaijan Cooperative University
BakuBachelor of Science - Food Science
Azerbaijan Tourism And Managment University
Baku, Azerbaijan05-2015
Skills
- Exceptional communication
- Team management
- Policy enforcement
- Strong leadership
- Computer skills
- Verbal and written communication
- Flexible schedule
- Guest relations
- Documentation and reporting
- Payment processing
- Reservation processing
- Check-in coordination
Languages
Azerbaijan
Native language
English
Intermediate
B1
Russian
Intermediate
B1
German
Elementary
A2
Timeline
Guest Service Shift Leader
Radisson
06.2024 - Current
Guest Service Agent
Courtyard by Marriott
06.2022 - 12.2023
Front Office Manager
Sapphire Marine Hotel
05.2020 - 05.2022
Front Desk Supervisor
Sapphire Inn Hotel
04.2019 - 03.2020
Supervisor
FEYU HOSTEL
06.2018 - 03.2019
Guest Service Agent
Lake Palace Hotel
05.2017 - 06.2018
Front Desk Receptionist
Sapphire Marine Hotel
06.2016 - 03.2017
Master of Science - Food Science
Azerbaijan Cooperative University
Bachelor of Science - Food Science
Azerbaijan Tourism And Managment University
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