Seasoned Business Analyst offering 11 years of Banking industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
• Carrying out meetings and analytical interviews with bank employees to collect user requirements.
• Preparation of technical documents on business processes (terms of reference, use-case, UML diagrams, user manuals).
• Discussing terms of reference with project managers and participating in team work and project planning.
• Provide necessary information support to programmers on system requirements and analysis of the analysis document during the development stage.
• Testing of developed software and new functionality.
• Handling daily ABS problems.
• Work with start of day and end of day procedures and
handling problems.
• Testing and analysing new products and modules.
• Writing scripts on PL/SQL to solve daily problems and tasks.
• Worked closely with developers to provide feedback on application designs based on user requirements.
• Preparing daily and monthly reports for CBAR and also
Azerbaijan Credit Bureau.
• Correcting errors and also handling customer complaints about credit register.
• Organization exchange of information between bank and
information receivers mentioned above.
• Controlling and confirmation of credit operations.
• Revising and signing credit agreements.
• Preparing reports about credit portfolio.
• Drawing up credit agreements.
• Preparing reports about credit portfolio.
İELTS Academic