PARVIZ RAHIMZADA
Dubai
Summary
Overall, 8 years of experience in the hospitality industry. Extensive knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Very attentive, giving full attention to customers, taking time to understand the points being made, asking questions as appropriate and conveying empathy. Outstanding communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Duty Manager / Night Manager
SLS Dubai
08.2024 - Current
- Take ownership and responsibility for Duty Management shifts.
- Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms.
- Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate.
- Check current day arrivals and departures, taking appropriate action in the event of fully booked situations.
- Fully conversant with current availability situation at any given time, and also future availability.
- Liaise with Housekeeping and Engineering as required for Out Of Order rooms.
- Meet and welcome regular, global card holders and VIP guests.
Front Office Coach / Duty Manager
Palace Dubai Creek Harbour
01.2024 - 08.2024
- Maintain a professional and high-quality service oriented environment at all times
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
- Resolved customer complaints in a professional manner.
- Maintain and enforce service and SOP standards as envisioned by management
- Manage and perform all MOD duties as specified by company staff
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Front Desk Supervisor
Fairmont The Palm
05.2021 - 12.2023
- Provide outstanding services and ensure customer satisfaction
- Address customer concerns and complaints promptly and professionally
- Respond to customer needs and requests in a timely manner
- Ensure associates follow company policies and operational procedures
- Monitor and review the checklist of all the arrival and departures
- Assists front desk agents with resolution of guest problems/complaints as needed
- Performs other duties as assigned by manager
Front Desk Agent
Fairmont The Palm
11.2019 - 05.2021
- Manage online and phone reservations as well quoting rate for the rooms
- Inform customers about payment methods and verify. Reviewing billing for all guests
- Collecting contact detail of the guests as well promoting and providing detailed information about loyalty program of the hotel-group
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell, making additional revenue to hotel business
- Works collaboratively with other staff, managers, and resources
- Monitors lobby and work area determine customer flow
Front Desk Agent
Fairmont Fujairah Beach Resort
10.2018 - 11.2019
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Creating reservations via telephone, central reservations, correspondence and in person
- Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
- Posted charges, updated accounts and issued bills to departing guests
- Follow department policies, procedures and service standards at all time
Education
Bachelor's Degree - Geography
BSU (Baku State University)
07.2013
Skills
- F&B/ FO policies and standards - Expert
- Management - Expert
- Communication - Expert
- Problem Solving - Expert
- Customer Service - Expert
- Financial Acumen - Expert
- Microsoft Office: (Word, Excel, PowerPoint, Outlook) - Expert
- Organizational Skills - Expert
Languages
English - Fluent
Russian - Fluent
Azerbaijani - Native Speaker
Turkish - Fluent
Accomplishments
- The highest score of Lobster Ink (Online hospitality training courses)
- Twice rewarded due to exceptional service and contribution on F&B (January & April 2018)
- Top Up seller of the month in FO (April 2019).
- TSA Training program twice successfully completed
- Star of the month of July 2019
- Top Up seller of the month in FO in several month
- Top Up seller of the property history with over AED 120000 on a month of June 2022
- Top enroller and top review receiver of the month (March & January 2022 respectively)
Timeline
Duty Manager / Night Manager
SLS Dubai
08.2024 - Current
Front Office Coach / Duty Manager
Palace Dubai Creek Harbour
01.2024 - 08.2024
Front Desk Supervisor
Fairmont The Palm
05.2021 - 12.2023
Front Desk Agent
Fairmont The Palm
11.2019 - 05.2021
Front Desk Agent
Fairmont Fujairah Beach Resort
10.2018 - 11.2019
Bachelor's Degree - Geography
BSU (Baku State University)
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