Patrick Malcolm
Customer Service/ Warehouse Associate
Phoenix,AZ
Summary
Personable and adaptable customer service professional with a proven track record of exceeding client satisfaction goals through active listening, clear communication, and creative problem-solving. Proficient in delivering tailored solutions by leveraging best practices and exploring diverse approaches to effectively address customer needs. Demonstrates strong leadership and independent decision-making skills to streamline operations, reduce costs, and enhance organizational efficiency. Committed to providing exceptional service and unmatched support that consistently elevates the customer experience.
Overview
9
9
years of professional experience
7
7
Certifications
Work History
Warehouse Operator
Indeed Flex
Phoenix, AZ
09.2025 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
- Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
Food Service Worker
Arizona Department of Corrections
Yuma, Arizona
02.2024 - 05.2025
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Fraud Investigator I
Wells Fargo
Tempe, Arizona
08.2022 - 12.2022
- Conducted in-depth investigations into suspected fraudulent activities, analyzed financial data, conducted interviews, and gathered evidence to build strong cases
- Analyzed complex financial data and transactional records to detect fraudulent patterns and anomalies
- Maintained strict confidentiality and adhered to ethical standards throughout the investigation process
- Prepared detailed reports documenting investigation findings, including evidence, analysis, and recommendations for action
Customer Service Representative
Specialized Loan Servicing/ Computershare
Tempe , Arizona
12.2020 - 10.2022
- Ensured all loan applications and transactions were compliant with company policies and regulations
- Conducted thorough due diligence, verifying applicant information and financial data
- Identified and mitigated potential risks associated with loan applications
- Collaborated with other departments to ensure smooth loan processing and closing
Medical Care Specialist
Aetna
06.2021 - 01.2022
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations
- Educated patients on their insurance benefits, including deductibles, co-pays, and out-of-pocket expenses
- Assisted patients with understanding and navigating the complexities of their insurance plans
- Served as a patient advocate, ensuring their access to necessary medical care and treatment
Loan Servicing Representative
Freedom Financial
06.2019 - 05.2020
- Conducted quality reviews of loan documentation to ensure accuracy and compliance with regulations
- Addressed customer inquiries regarding loan accounts, payments, and loan terms
- Identified and resolved loan servicing issues, including payment discrepancies and delinquency situations
- Resolved customer complaints and account discrepancies in a timely and professional manner
- Processed loan payments, payoffs, and other related transactions
Customer Service representative
Consumer Cellular
05.2017 - 06.2019
- Responded promptly to customer inquiries via phone
- Resolved customer concerns and escalate issues to appropriate departments when necessary
- Delivered accurate information about products, services, and company policies
- Identified customer needs and provided proactive solutions to improve their experience
- Assisted with troubleshooting common issues and followed up to ensure resolution
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Kentucky Fried Chicken
01.2023 - 03.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts -
Phoenix Community College
Phoenix, AZ01.2029
High School Diploma -
Westwood High School
Mesa, AZ05.2016
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Task prioritization
Quality control
Order processing
Assertiveness
De-escalation techniques
Prioritization
Service standard compliance
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Achieved [Result], loading of trucks, by completing [Task] with accuracy and efficiency.
Certification
Certified [Loader/Crew], [OnTrac] ]
Timeline
Assembler
01-2026
Material Handler
01-2026
Certified [Loader/Crew], [OnTrac] ]
12-2025
Picker/Packer
12-2025
Warehouse Operative
12-2025
Industrial General Labor
12-2025
FM General Labor
12-2025
Warehouse Operator
Indeed Flex
09.2025 - Current
Food Service Worker
Arizona Department of Corrections
02.2024 - 05.2025
Cashier
Kentucky Fried Chicken
01.2023 - 03.2023
Fraud Investigator I
Wells Fargo
08.2022 - 12.2022
Medical Care Specialist
Aetna
06.2021 - 01.2022
Customer Service Representative
Specialized Loan Servicing/ Computershare
12.2020 - 10.2022
Loan Servicing Representative
Freedom Financial
06.2019 - 05.2020
Customer Service representative
Consumer Cellular
05.2017 - 06.2019
Associate of Arts -
Phoenix Community College
High School Diploma -
Westwood High School