Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pastor Felix

Phoenix,az

Summary

Dynamic customer service professional with a proven track record at Uhaul Moving And Storage, excelling in problem resolution and relationship building. Recognized for delivering exceptional service and mentoring new hires, fostering a positive team environment. Strong communicator with extensive product knowledge, dedicated to enhancing customer experiences and ensuring satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Barber

Barber Shop
07.2023 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
  • Consistently received positive performance reviews from guests.

Paraprofessional

Academy Of Math And Science
08.2023 - 06.2024
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • (soccer coach)Increased player confidence through consistent encouragement, recognition of achievements, and constructive feedback during practices and games.

Education

High School Diploma -

Sunnyslope High School
Phoenix, AZ

Barber License -

Ot's Barber College
Phoenix, AZ

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Relationship building

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Uhaul Moving And Storage
10.2024 - Current

Paraprofessional

Academy Of Math And Science
08.2023 - 06.2024

Barber

Barber Shop
07.2023 - Current

High School Diploma -

Sunnyslope High School

Barber License -

Ot's Barber College

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Pastor Felix