Patrice Manning

Provided dedicated customer service to U.S. military service members and their families, supporting them through relocation and moving processes.
Handled high-volume inbound calls in a timely and professional manner, delivering accurate information in accordance with company policies and military relocation guidelines.
Guided service members through required procedures, documentation, and next steps, ensuring compliance with federal and company standards.
Applied knowledge of internal systems, policies, and best practices to resolve issues and ensure a smooth relocation experience.
Demonstrated strong problem-solving and communication skills while maintaining sensitivity to the unique needs of military families.
Maintained accurate records and follow-up actions to support operational efficiency and service excellence.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.

Managed a high volume of inbound calls in a remote environment, ensuring timely and effective
resolution of customer inquiries and concerns at Epiq.
• Maintained a deep understanding of company products, services, and policies to provide
accurate information and support to customers.
• Documented all customer interactions in the company's CRM system, ensuring a clear record of
each contact and the resolution provided.
• Collaborated with cross-functional teams to address complex customer issues, escalating
cases to appropriate departments when necessary.
• Delivered exceptional customer service by consistently meeting and exceeding performance
metrics and quality standards.
• Identified opportunities for process improvement and contributed to initiatives aimed at
enhancing the overall customer experience.
• Participated in ongoing training and professional development to stay current with system
updates and company procedures.
• Upheld company reputation by ensuring confidentiality and protecting sensitive customer
information according to industry regulations and company policies.

Managed inbound and outbound customer service inquiries via phone, email, and live chat to
ensure customer satisfaction and retention Of Medicare Benefits
• Utilized strong communication skills to explain products, services, and policies to customers,
enhancing their understanding and engagement.
• Generated leads by identifying potential sales opportunities and capturing customer
information for follow-up by the Benefits team.
• Maintained a comprehensive knowledge of company offerings, promotions, and systems to
provide accurate and up-to-date information to customers.
• Collaborated with team members to meet and exceed service level agreements and
performance metrics, contributing to the overall success of the customer service department.
• manage customer data securely and accurately.
• Participated in ongoing training and development sessions to enhance product knowledge and
customer service skills, ensuring alignment with CC Magic's standards and practices.
• Assisted in the development of customer service scripts and protocols, optimizing the
efficiency and consistency of the support provided.
• Contributed to team meetings and provided feedback on processes and customer experiences,
aiding in the continuous improvement of the customer service function.