Patricia Cruse
Maricopa
Summary
Results-driven Customer Service Representative with a strong ability to resolve complaints and enhance customer satisfaction. Skilled in effective communication, attention to detail, and relationship building.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Next Gen Services ( Remote )
Phoenix
09.2021 - 01.2026
- Assisted customers with inquiries through multiple communication channels.
- Processed customer orders and managed account information accurately.
- Resolved customer complaints efficiently while maintaining a positive rapport.
- Documented customer interactions and feedback in the CRM system.
- Handled billing issues and provided solutions to enhance customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Dispatched drivers using maps providing accurate information .
Sheriff's Operation Unit
Los Angeles Sheriff's Department
Los Angeles
01.2019 - 07.2021
- Performed Clerical duties in the Operations Unit.
- Managed daily correspondence and handled incoming calls efficiently.
- Organized office files and maintained accurate record-keeping systems.
- Supported team members by providing information and resolving inquiries promptly.
- Provided general clerical support such as photocopying, faxing, scanning.
- Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
- Greeted visitors and customers in a professional manner.
Custody Assistant
Los Angeles Sheriff's Department
Los Angeles
05.1997 - 12.2018
- Assisted in processing inmate intake and release procedures efficiently.
- Maintained accurate records of inmate belongings and property transfers.
- Supported staff in managing inmate populations within secure facilities.
- Trained new staff on custody protocols and operational procedures effectively.
- Responded quickly to emergency situations and provided assistance as needed.
- Reviewed and analyzed court orders to ensure accuracy of custodial accounts.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
Education
High School Diploma -
Jefferson High School
Los Angeles, CASkills
- Critical thinking
- Conflict resolution
- Follow-up skills
- Strong teamwork
- Typing proficiency
- Spreadsheets
- Relationship building
- Technical troubleshooting
- Microsoft outlook
- Documentation
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Communication skills
- Map reading
Timeline
Customer Service Representative
Next Gen Services ( Remote )
09.2021 - 01.2026
Sheriff's Operation Unit
Los Angeles Sheriff's Department
01.2019 - 07.2021
Custody Assistant
Los Angeles Sheriff's Department
05.1997 - 12.2018
High School Diploma -
Jefferson High School