Patricia Daly
Tempe
Summary
Detail-oriented professional with expertise in insurance verification, appointment scheduling, and healthcare compliance. Committed to optimizing patient experiences through effective communication and meticulous documentation.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Insurance/Scheduling Coordinator
Spooner Physical Therapy
Scottsdale
07.2023 - 07.2026
- Managed appointment scheduling for multiple departments and services.
- Utilized scheduling software to optimize resource allocation and availability.
- Verified patient insurance eligibility and coverage details efficiently.
- Documented verification outcomes in electronic health record systems accurately.
Surgical Coordinator
Steward Medical Group
Mesa
06.2019 - 07.2023
- Coordinated surgical schedules for multiple specialties within a busy healthcare environment.
- Managed patient communication regarding pre-operative and post-operative instructions.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
Medical Assistant
AZ Urogynecology & Pelvic Health Center
Mesa
02.2018 - 06.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted physicians in patient examinations and medical procedures.
- Administered injections, medications, and treatments according to physician instructions.
- Collected samples from patients for laboratory testing purposes.
- Prepared and maintained medical records for accuracy and compliance.
- Managed patient scheduling and appointment coordination effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Insurance Specialist
McKesson Specialty Health
Scottsdale
11.2016 - 09.2017
- Reviewed patient eligibility and benefits for insurance coverage accurately.
- Maintained accurate records of all transactions related to insurance policies to support efficient claims handling.
- Maintained comprehensive records of patient interactions and claims status to ensure accurate processing.
- Responded promptly to customer inquiries about their policies to enhance customer satisfaction.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
Patient Care Technician
Honor Health Osborn
Scottsdale
02.2006 - 08.2016
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Monitored vital signs and documented changes in patient conditions.
- Collaborated with nursing staff to ensure coordinated patient care plans.
- Adhered to infection control protocols during patient interactions.
- Supported staff during procedures by preparing necessary tools and supplies.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
Education
Some College (No Degree) -
Queensborough Community College
Bayside, NYSkills
- Insurance verification
- Electronic health records
- Appointment scheduling
- ICD-10 coding
- Healthcare compliance
- Benefit eligibility management
- Medical documentation
- Healthcare administration
- Detail orientation
- Multitasking capabilities
- Patient communication
- Teamwork and collaboration
- Conflict resolution
- Telephone etiquette
Certification
- CPR
Timeline
Insurance/Scheduling Coordinator
Spooner Physical Therapy
07.2023 - 07.2026
Surgical Coordinator
Steward Medical Group
06.2019 - 07.2023
Medical Assistant
AZ Urogynecology & Pelvic Health Center
02.2018 - 06.2019
Insurance Specialist
McKesson Specialty Health
11.2016 - 09.2017
Patient Care Technician
Honor Health Osborn
02.2006 - 08.2016
Some College (No Degree) -
Queensborough Community College