PATRICIA MCCULLOCH
Maricopa
Summary
Dynamic Medical Assistant with proven expertise in patient care, EMR/EHR management, and HIPAA compliance from extensive experience at Phoenician Medical Center. Excelled in customer service, enhancing patient satisfaction and streamlining appointment processes. Fluent in Spanish, also demonstrates a strong work ethic and commitment to continual improvement. Offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in any role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT/Front Desk Receptionist
Phoenician Medical Center
08.2024 - Current
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected [Type] payments, processed transactions and updated relevant records.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Organized and detail-oriented with a strong work ethic.
Medical Assistant
BILTMORE ENT
05.2023 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
DESERT FOOTHILLS FAMILY MEDICINE
07.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Medical Assistant
Chandler Cardiology
10.2021 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Education
ASSOCIATES DEGREE MEDICAL ASSISTING - MEDICAL ASSISTANT
Mesa, AZ02-2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- CPR
- Medical procedures
- Appointment setting
- Patient flow management
- Fluent in Spanish
- OB/GYN procedures
- Payment collection
Accomplishments
First Aid Certification-American Healthcare Academy 2024
Certification
- CPR/AED Certification
- OSHA Certified
- Certified Medical Assistant (CMA)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
MEDICAL ASSISTANT/Front Desk Receptionist
Phoenician Medical Center
08.2024 - Current
Medical Assistant
BILTMORE ENT
05.2023 - 08.2024
Medical Assistant
DESERT FOOTHILLS FAMILY MEDICINE
07.2022 - 05.2023
Medical Assistant
Chandler Cardiology
10.2021 - 07.2022
ASSOCIATES DEGREE MEDICAL ASSISTING - MEDICAL ASSISTANT
Similar Profiles
Vanessa NavaVanessa Nava
Medical Assistant at Phoenician Medical CenterMedical Assistant at Phoenician Medical Center
Esperanza HernandezEsperanza Hernandez
Medical Biller at Phoenician Medical CenterMedical Biller at Phoenician Medical Center
Julie LarkinJulie Larkin
Director of Operations at THE PHOENICIAN RESORT and CANYON SUITES AT THE PHOENICIANDirector of Operations at THE PHOENICIAN RESORT and CANYON SUITES AT THE PHOENICIAN