Patricia Vasquez
Apache Junction
Overview
26
26
years of professional experience
Work History
Central Denials Management Information Analyst
Banner Health
Mesa
08.2024 - Current
- Review and assign account to RNs or Coders for appeal review
- Updated overpayment spreadsheet to ensure accurate tracking of financial discrepancies
- Risk account reviews credit or debit charges are reviewed.
- Compiled quarterly DRG report for management to facilitate informed decision-making
- Review and assign audits from insurance companies
- Provide risk manager with closer emails on risk account when completed
- Monitored Audit Sharepoint daily to identify and address outstanding audit issues
Retail Sales Associate
Bath and Body Works
Mesa
10.2022 - Current
- Processed customer transactions as a cashier
- Enrolled customers in rewards program to enhance loyalty
- Replenished products to maintain stock levels and support sales
- Review and pull online orders for customers; BOPIS
- Floor sets; clear product; add props; and reset with new product
- Trained new employees to ensure effective service delivery
Patient Financial Services Quality Analyst
Banner Health
Mesa
08.2021 - Current
- Analyzed patient accounts for underpayments and overpayments to ensure accurate billing and reimbursement
- Identified trends and summarized data for management to support informed decision-making
- Reported contracting issues to leadership, facilitating timely resolution and maintaining payer relationships.
- Reconcile and balance account payments
- Communicate with payers using multiple systems
- Process refunds to patients and insurance companies
Senior Patient Financial Services Representative
Banner Health
Mesa
05.2019 - 08.2021
- Led weekly Top 100 conference calls with provider reps
- Researched payments, denials, and underpayments
- Executed special projects for commercial insurance team to enhance service delivery
- Engaged in weekly UHC meetings to collaboratively address and resolve issues
- Organized UHC OneNote resources for improved access
- Assisted team members by addressing inquiries and providing training
Patient Financial Services Representative
Banner Health
Mesa
02.2018 - 05.2019
- Assisted patients with insurance and self-pay questions, enhancing understanding of financial obligations
- Contacted payers to resolve unpaid or short-paid claims, facilitating faster reimbursement
- Followed up on billed claims and payer denials
- Reviewed claims to ensure accurate and timely submission
- Conducted training sessions for new representatives to ensure understanding of company policies and procedures.
- Documented all account activity in MS4
Seasonal Market Team Member
Target
Mesa
10.2017 - 12.2017
- Provided customer service support in a retail environment, stocked shelves, managed inventory, shipped orders, and rotated food.
- Assisted customers in locating products and answering inquiries.
- Collaborated with team members to restock shelves efficiently.
- Maintained cleanliness and organization of sales floor and stock areas.
Lead Medical Administration Assistant
Heavens Medical PLC
Apache Junction
04.2013 - 04.2017
- Scheduling, registration, payments, insurance verification, medical records, Faxed documents to relevant departments, facilitating timely communication., Scanned medical records to digitize and organize patient information for easy access., Spanish translation, and daily balancing.
- Assisted in maintaining accurate electronic health records for patient information management.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Scheduling, registration, payments, insurance verification, medical records, Faxed documents to relevant departments, facilitating timely communication.
Coordinator Customer Service
Verizon Wireless
Chandler
07.2000 - 07.2012
- Customer service, billing support, troubleshooting, account updates, payments, Trained new representatives on customer service protocols to ensure consistent service delivery., and system testing.
- Coordinated team schedules to ensure effective coverage and resource allocation.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Managed inventory levels to optimize product availability and minimize shortages.
Education
Certificate - Medical Assistant Administration
Pima Medical Institute
Mesa, AZ01-2013
Criminal Justice Studies
Arizona Institute of Business and Technology
Mesa, AZ01-2000
High School Diploma -
Queen Creek High School
Queen Creek, AZ01-1994
Skills
- Insurance verification
- Patient scheduling
- Risk assessment
- Data analysis
- Report generation
- Trend analysis
- Microsoft Suite
- MS4
- Nthrive
- PowerChart
- Microsoft Teams
- HIPAA Trained
- Records management
- Customer service
- Employee training
- Attention to detail
- Multitasking & Organization
- Time management
- Teamwork
- Problem solving
- Interdepartmental Collaboration
- Bilingual communication
- Communication skills
Timeline
Central Denials Management Information Analyst
Banner Health
08.2024 - Current
Retail Sales Associate
Bath and Body Works
10.2022 - Current
Patient Financial Services Quality Analyst
Banner Health
08.2021 - Current
Senior Patient Financial Services Representative
Banner Health
05.2019 - 08.2021
Patient Financial Services Representative
Banner Health
02.2018 - 05.2019
Seasonal Market Team Member
Target
10.2017 - 12.2017
Lead Medical Administration Assistant
Heavens Medical PLC
04.2013 - 04.2017
Coordinator Customer Service
Verizon Wireless
07.2000 - 07.2012
Certificate - Medical Assistant Administration
Pima Medical Institute
Criminal Justice Studies
Arizona Institute of Business and Technology
High School Diploma -
Queen Creek High School