Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Ley

Chandler

Summary

Results-driven customer success professional with a reputable record of increasing revenue, streamlining processes, building strong and profitable customer relationships.

Superior communication skills with ability to understand client needs and increase sales. Recognized for creativity and resourcefulness. Committed to increasing customer satisfaction and sales revenue.

Specialties: Salesforce, relationship building, lead generation, account management, training, new business development, managed services, change management, project management, Google Apps, Microsoft, Confluence, Chili Piper.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Success Manager 1

DealerOn
03.2024 - Current
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

Customer Success Manager

Mobivity
06.2022 - 03.2024
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Created customer support strategy to increase customer retention.

Customer Service Manager

Revolutionparts
06.2021 - 06.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Associate Sales Manager

O'reilly Auto Parts
11.2018 - 06.2021
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Responsible for creating and maintaining professional accounts

United States Marine Corps

U.S. Military
01.2011 - 09.2016
  • Proudly served six years in the United States Marine Corps
  • Initially received training in supply chain management
  • Accepted into the Marine Security Guard program. Received training to protect diplomatic personnel and confidential information in embassy's and consulates throughout the world
  • Represented the United States and the Marine Corps at events held throughout Asia and the middle east. Including accompanying the U.S. President and the First Lady to events in Amman, Jordan.
  • Departed with an honorable discharge

Education

BBA - Business Administration

Arizona State University
Tempe, AZ
12.2021

BBA - Business Administration

Florida State College of Jacksonville
Jacksonville, FL

Skills

  • Clear communication and working with all levels of leadership
  • Methodical organizational skills
  • Strong verbal/written communication skills
  • Acute attention to details
  • Relatable in terms of relationship building and customer relations
  • Works well independently and in team environment
  • Proficient in Microsoft office, PowerPoint, word, and excel
  • Strong team leadership skills
  • Problem-solving skills
  • Interpersonal Communication Skills
  • Sales qualifying and closing
  • Retention Strategies

Certification

Six Sigma

Lean Continuous Improvement

Technical Certificate Business Specialist

Timeline

Customer Success Manager 1

DealerOn
03.2024 - Current

Customer Success Manager

Mobivity
06.2022 - 03.2024

Customer Service Manager

Revolutionparts
06.2021 - 06.2022

Associate Sales Manager

O'reilly Auto Parts
11.2018 - 06.2021

United States Marine Corps

U.S. Military
01.2011 - 09.2016

BBA - Business Administration

Arizona State University

BBA - Business Administration

Florida State College of Jacksonville

Similar Profiles

CREATE PROFILE
Patrick Ley