Patrick Marsiglia
Scottsdale
Summary
Dedicated server with a proven track record in exceptional customer service and guest engagement. Skilled in upselling and maintaining cleanliness standards, contributing to high-volume dining environments.
Results-driven professional with experience in high-volume dining and guest relations. Known for swiftly resolving complaints and enhancing customer experiences through effective communication and sales techniques. Committed to maintaining cleanliness and operational efficiency.
Dynamic and adaptable server with a focus on guest engagement and sales expertise. Proven ability to implement upselling techniques and maintain cleanliness standards, driving repeat business and ensuring guest satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Zipps Sports Grill
Scottsdale, AZ
06.2023 - Current
- Implemented upselling techniques, increasing average check totals while enhancing guest dining experiences.
- Resolved customer complaints swiftly, maintaining a positive atmosphere and fostering repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Participated in staff meetings, contributing ideas for improving service quality and operational efficiency.
FOH Team Member
Jimmy's Pita & Poke
Tucson, AZ
08.2025 - 07.2026
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Promoter
Gentle Ben's
Tucson, AZ
10.2025 - 05.2026
- Engaged customers through product demonstrations and promotional events.
- Developed and maintained relationships with key clients to enhance brand loyalty.
- Coordinated marketing campaigns to boost sales and increase product visibility.
Barback
Blush
Tucson, AZ
08.2023 - 06.2024
- Assisted bartenders by preparing and restocking garnishes, glassware, and supplies efficiently.
- Maintained cleanliness and organization of bar area to ensure smooth operations during peak hours.
- Supported service staff by delivering drinks promptly to enhance customer satisfaction and experience.
- Monitored inventory levels, reporting shortages to management for timely replenishment of stock.
Server
Red Robin
Scottsdale, AZ
05.2023 - 08.2023
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Managed multiple tables efficiently, prioritizing tasks to maximize service speed during peak hours.
- Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
Bouncer
O'Malley's Bar & Grill
Tucson, AZ
08.2022 - 05.2023
- Monitored venue for disturbances and ensured safety protocols were followed.
- Managed crowd control to maintain a safe and enjoyable environment for patrons.
- Collaborated with security team to address potential conflicts before escalation.
- Conducted ID checks to prevent underage drinking and ensure compliance with regulations.
FOH Team Member
Rubios Costal Grill
Phoenix, AZ
05.2019 - 07.2022
- Adapted quickly to changing priorities in a fast-paced environment, supporting overall team efficiency.
- Engaged with customers to address inquiries and resolve issues effectively and courteously.
- Followed safety and sanitation guidelines diligently to ensure compliance with health regulations.
- Collaborated with team members to streamline processes, improving overall service delivery time.
FOH Team Member
Chick-fil-A
Scottsdale, AZ
05.2019 - 03.2020
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Maintained cleanliness and organization of front-of-house areas to enhance guest satisfaction.
- Assisted team members in food preparation and order fulfillment during peak hours.
Education
Bachelor of Arts - Communications
University of Arizona
Tucson, AZ08-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Professional appearance
- Cleanliness standards
- High volume dining
- Sales expertise
- Suggestive selling
- Guest relations management
- Sales techniques
- Menu memorization
Timeline
Promoter
Gentle Ben's
10.2025 - 05.2026
FOH Team Member
Jimmy's Pita & Poke
08.2025 - 07.2026
Barback
Blush
08.2023 - 06.2024
Server
Zipps Sports Grill
06.2023 - Current
Server
Red Robin
05.2023 - 08.2023
Bouncer
O'Malley's Bar & Grill
08.2022 - 05.2023
FOH Team Member
Rubios Costal Grill
05.2019 - 07.2022
FOH Team Member
Chick-fil-A
05.2019 - 03.2020
Bachelor of Arts - Communications
University of Arizona