Alexia Wagner
Litchfield Park,Az
Summary
Dynamic and organized professional with proven customer service skills honed at Patrick Tedford, M.D. Proficient in medical data entry, scheduling and time management, successfully streamlined front desk operations, enhancing efficiency. Recognized for maintaining confidentiality and providing exceptional support, ensuring a positive experience for patients and staff alike. Diligent Desired Position with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
17
17
years of professional experience
Work History
Receptionist
Patrick Tedford, M.D.
05.2001 - 03.2018
- Confirmed appointments, communicated with patients. and updated client records.
- Kept reception area clean and neat to give patients positive first impression.
- Greeted incoming patients and family professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to appropriate personnel.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
Butte College
Oroville, CACollege Prep
Ukiah High School
Ukiah, CA06.1984
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer service
Timeline
Receptionist
Patrick Tedford, M.D.
05.2001 - 03.2018
Butte College
College Prep
Ukiah High School