Patsy Randolph
Subway
Phoenix
9
years of professional experience
Experienced Assistant Manager skilled in enhancing customer satisfaction and optimizing operations. Proven ability in staff training, decision-making, and problem-solving.
Work History
Assistant Manager
2 Years 7 Months- Supervised daily operations to ensure high-quality food preparation and customer service standards.
- Enhanced customer satisfaction through effective communication and prompt resolution of concerns.
- Trained and mentored new team members, fostering a collaborative work environment.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
Associate
4 Months- Trained new associates on operational procedures and customer service standards.
- Collaborated with team members to execute promotional displays and improve sales.
- Managed inventory control processes to ensure optimal stock levels and minimize waste.
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
Sales Associate
3 Months- Processed cash and credit transactions accurately, ensuring efficient service.
- Assisted customers with fuel purchases and convenience store transactions.
- Stocked shelves, replenished merchandise, and monitored inventory levels regularly.
- Maintained cleanliness and organization of sales floor and fueling stations.
Assistant Manager
2 Years 7 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated staff schedules to ensure adequate coverage during peak hours, improving workflow efficiency.
- Analyzed sales trends to inform decision-making on menu offerings and pricing strategies.
- Developed promotional strategies to increase sales and enhance product visibility in-store.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma
Skills
Retail operations
Customer service
Operational training
Staff oversight
Team management
Employee scheduling
Money handling
Staff training
Performance monitoring
Team management
Client relations
Retail management
Team leadership
Timeline
Assistant Manager
Subway
03.2022 - 10.2024Read More
Associate
Kum & Go
07.2021 - 11.2021Read More
Sales Associate
Shell Gas Station
01.2020 - 04.2020Read More
Assistant Manager
Tobacco Superstore
06.2015 - 01.2018Read More
Dysart High School
High School Diploma
Read More