
Customer-focused sales professional with 5+ years of retail experience and proven leadership capabilities. Bilingual communicator with a track record of exceeding sales goals, training team members, and solving complex business challenges. Recent Information Science graduate seeking to leverage interpersonal skills and analytical abilities to drive results in a dynamic sales or business environment.
- Consistently exceeding individual sales targets while contributing to store’s monthly revenue goal
- Successfully executed POS operations to meet a $150,000 sales goal
- Mentor and trainer for 5+ new employees on POS systems, sales techniques, and customer service best practices
- Process freight cartons and fulfilled online orders to maintain optimal inventory levels
- Deliver exceptional customer service, building lasting relationships and encouraging repeat business
- Partnered with local company to analyze operational challenges and develop data-driven solutions
- Led 4-person consulting team through full project lifecycle, ensuring all deliverables met ahead of schedule
- Designed comprehensive presentation with step-by-step implementation plan addressing client’s core business issue
- Facilitated weekly team meetings, delegated responsibilities, and presented final recommendations to company stakeholders
- Processed customer transactions efficiently using POS system, including sales, returns, and exchanges
- Assisted customers in product selection and navigation throughout 10,000+ sq ft seasonal store
- Participated in store setup and merchandising from initial build-out through closing
- Re-merchandised high-traffic sections to maximize product visibility and sales potential
- Independently managed store operations including opening/closing procedures and daily sales reporting
- Provided expert product consultation to customers, matching luggage solutions to individual travel needs
- Tracked and reported daily sales metrics to upper management for performance analysis
- Maintained inventory accuracy through regular audits and stockroom organization
- Delivered personalized service to customers, identifying appropriate footwear based on style preferences and needs
- Executed opening and closing procedures while maintaining store standards and security protocols
- Maintained visual merchandising standards and organized stockroom for efficient operations
Languages: Bilingual (English/Spanish)
Technical: Microsoft PowerPoint, Canva, POS Systems, Inventory Management Software
Professional: Customer Service Excellence, Team Leadership & Training, Sales & Persuasion, Problem-Solving, Presentation & Public Speaking, Relationship Building
CTE Certification in Graphic Design