Alexander Head
Tucson
Summary
Proactive guest service professional with a strong background in enhancing guest experiences. Known for swift conflict resolution and effective communication, contributing to high levels of guest loyalty and satisfaction.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Guest Service Agent
Double Tree Hilton
Tucson
08.2025 - Current
- Responded to guest inquiries via email, phone, and in-person interactions.
- Collaborated with departments to resolve guest issues promptly.
- Enhanced guest experiences by streamlining operations with team input.
- Monitored online reviews to maintain high levels of guest satisfaction and loyalty.
- Investigated complaints to ensure swift resolution through critical thinking.
- Maintained comprehensive knowledge of hotel services, amenities, promotions, and events.
Night Auditor
Hilton Garden Inn Hotel
Tucson
05.2023 - 08.2025
- Managed nightly audit paperwork, ensuring accurate verification of daily room occupancy and hotel revenue.
- Reconciled cash drop and credit card transactions to identify auditing discrepancies.
- Conducted daily audits and balanced cash and credit transactions; reset registers for next day's operations.
- Executed end-of-day reconciliations for cash drawers and credit card transactions.
- Produced daily revenue reports reflecting precise occupancy and sales data.
Billing Representative
Advanced Financial Company
Tucson
08.2024 - 07.2025
- Assisted customers with inquiries on billing statements and payment options.
- Maintained accurate records of customer interactions to ensure effective communication.
- Executed account updates, logging information in company data systems.
- Reviewed contracts to resolve billing issues with vendors and carriers.
- Ensured precision in account information management to support billing accuracy.
- Analyzed customer interactions to enhance service quality and satisfaction.
Education
High School Diploma -
Cienega Highschool
Vail, AZ05-2011
Psychology
Pima Community College
Tucson, AZSkills
- Customer service and support
- Front desk operations
- Revenue management
- Conflict resolution
- Audit procedures
- Guest relations
Languages
English
Native/ Bilingual
Spanish
Elementary
Certification
CPR & First Aid Certified
Timeline
Guest Service Agent
Double Tree Hilton
08.2025 - Current
Billing Representative
Advanced Financial Company
08.2024 - 07.2025
Night Auditor
Hilton Garden Inn Hotel
05.2023 - 08.2025
High School Diploma -
Cienega Highschool
Psychology
Pima Community College