Paul Koczwara
Mesa
Summary
Personable and diligent professional with extensive experience in the customer-focused industries of hospitality, housing, and food service. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Desert Rose Motel & RV Storage LLC
Mesa
12.2021 - Current
- Managed daily operations of the motel and RV storage facilities, including renting rooms, scheduling reservations, conducting business over the phone, and processing payments.
- Oversaw and conducted landscaping and janitorial tasks, sanitizing and preparing rooms for rent, as well as participating in a labor-intensive remodeling project of the motel rooms.
Leasing Consultant
Simpson Property Group, LP
Phoenix
06.2024 - 03.2025
- Assisted prospective residents with tour appointments and showcased floorplan models, highlighting on-site amenities and community benefits.
- Managed the CRM system for lead tracking, maintained accurate property and residential records, and filed paperwork for lease contracts and renewal agreements.
- Operated front office duties, including being the first contact for current and prospective residents and vendors, filing incident and maintenance reports, managing incoming phone calls, and delivering packages throughout the complex.
Shift Leader/Certified Trainer
Smashburger
Mesa
05.2019 - 12.2021
- Provided extensive training and support to new team members in front-of-house and kitchen operations, focusing on teaching the company's "Gold Standard", as well as upholding food safety practices.
- Collaborated with team members to ensure timely and accurate meal service during peak hours, either safely preparing meals in the kitchen or providing customer service in the dining area.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Delegated tasks to employees and myself, while amicably supervising its proper completion.
Education
Associate of Applied Science - Programming And Computer Systems Analysis
Mesa Community College
Mesa, AZ05-2026
High School Diploma -
Red Mountain High School
Mesa, AZ05-2018
Skills
- Customer Service
- Leadership
- Effective Communication
- Task Delegation
- Time Management
- Point-of-Sale (POS) Operation
- CRM Systems
- Multi-tasking and Organization
- Computer Literacy
- Data Analysis
- Troubleshooting and Technical Support
Timeline
Leasing Consultant
Simpson Property Group, LP
06.2024 - 03.2025
Assistant Manager
Desert Rose Motel & RV Storage LLC
12.2021 - Current
Shift Leader/Certified Trainer
Smashburger
05.2019 - 12.2021
Associate of Applied Science - Programming And Computer Systems Analysis
Mesa Community College
High School Diploma -
Red Mountain High School