Paul Nicholas
Sun City
Summary
Accomplished professional possessing extensive retail and management experience dedicated to driving optimal customer satisfaction while increasing profits and decreasing costs.
Overview
23
23
years of professional experience
Work History
Driver
Sun City Express Shuttle Company
06.2021 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Handled incoming calls and emails from customers regarding issues.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Grocery District Manager
Radermacher Foods Inc. DBA Save A Lot Food Stores
06.2013 - 05.2021
- Supervised 4 locations in the Charleston area to ensure high-quality standards of operation
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Trained team of up to 25 merchandising employees and monitored adherence to company standards
- Held weekly meetings with Store and Assistant Managers to identify techniques to overcome sales obstacles by identifying trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Enhanced operational success through effective staffing, strong training, adherence to food safety, sanitation regulations and well-timed customer service
- Generated sales of $14 million by establishing goals, overseeing performance and increasing loss prevention awareness
Grocery Store Manager
Radermacher Foods Inc. DBA Radermacher's Fresh Market
09.2003 - 06.2013
- Established and administered annual budget with effective controls to prevent overage and achieve consistent targets through maintenance of proper product levels and inventory
- Interviewed job candidates and made staffing decisions based upon store needs, including setting effective store schedules, training, and supervising new associates
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
- Engaged and interacted with customers to create positive shopping experiences and generate repeat business to drive revenue growth
- Awarded Master Marketer Award for Merchandising and Marketing by demonstrating excellence in increasing sales with community and charitable events
- Supervised company's merger with Save A Lot franchise to deliver smooth transition, integration of processes and communication with customer bases
- Hired, trained and managed team of 45 associates, including evaluating performance and enforcing disciplinary actions
- Increased profits 25% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
- Met budget targets by controlling expenses and eliminating wasteful behaviors
Produce Manager
Radermacher Foods Inc. DBA County Market
01.2001 - 09.2003
- Maximized sales and minimized shrinkage through excellent customer service and talent development of each associate to drive performance excellence.
- Maintained exceptionally clean, customer-friendly and well-run produce department.
- Conducted produce inventories once per quarter.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using color and texture to enhance.
- Negotiated with suppliers for favorable prices, terms, quality, and delivery.
- Priced produce to achieve margin and sales goals.
- Maintained produce area and kept produce storage area clean and sanitary.
Education
Bachelor of Administrative Studies - Business Management
Minnesota State University - Mankato
Mankato, MN1990
Skills
- Business development
- Coaching and mentoring
- Customer service-oriented
- Effective leader
- Efficient multi-tasker
- Goal attainment
- Driving and Transportation
Timeline
Driver
Sun City Express Shuttle Company
06.2021 - Current
Grocery District Manager
Radermacher Foods Inc. DBA Save A Lot Food Stores
06.2013 - 05.2021
Grocery Store Manager
Radermacher Foods Inc. DBA Radermacher's Fresh Market
09.2003 - 06.2013
Produce Manager
Radermacher Foods Inc. DBA County Market
01.2001 - 09.2003
Bachelor of Administrative Studies - Business Management
Minnesota State University - Mankato
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